Complaints Officer

**About the company**: Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into the agency - Assessing, recording, resolving and referring as required - Managing...

12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Public Sector People is recruiting an experienced Appeals and Complaints Officer on behalf of a state government department. This role involves coordinating complex inquiries, complaints, and appeals under the Recovery and Resilience Framework (RHF). This is a 3-month contract position with potential for extension. **Key Responsibilities**: - Coordinating...

Multiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...

**About the Role**: Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 4 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives. The role has a particular focus on finalising the...

Great opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...

flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with prestigious...

Your contribution Using your understanding and experience in policy development, you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

**In this role you will**: - Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled. - Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an...

6 - Month Contract with Federal Agency in Brisbane CBD **Your new company**: Hays has partnered with a federal government statutory agency. **Your new role**: The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents. Responsibilities include: - Utilise a variety of techniques to address...

Join Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane! Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. - APS5 Equivalent $55 + p/h + super - Located in Chermside, Brisbane QLD - Up to 12 month casual assignment, possibility of an extension,...

At Perigon Group, we're dedicated to providing fast and flexible loans to mainstream Australians. As a Complaint Resolution Officer, you'll be responsible for resolving customer complaints and managing outstanding debt cases. Your strong communication skills and financial acumen will help turn challenging situations into positive outcomes.Key...

About the RoleThe Perigon Group is seeking a skilled Complaint Resolution Officer to join their team. As a key member of the company, you will be responsible for resolving customer complaints and managing outstanding debt cases.Key Responsibilities:Handle customer complaints in a timely and effective manner.Communicate empathetically with customers via...

About the RoleCover-More Group is seeking a highly skilled and experienced professional to lead our Internal Dispute Resolution (IDR) team. As a key member of our leadership team, you will be responsible for developing and implementing a complaints management framework that ensures exceptional customer experiences and resolves complex issues efficiently.Key...

**In this role you will**: - Liaise and consult with external organisations to confirm which complaints should be referred. - Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral. -...

About the role Strategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

**About the Department**: The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...