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Helpdesk Administration Support

2 months ago

Adelaide Region SA, Australia National Credit Insurance Full time

Adelaide CBD
- Great Working Environment
- Successful Industry Leader

**About NCI**:
For over 35 years NCI has been Australia's leading provider of trade credit solutions. With branches around the Asia Pacific region we are continually striving to better our client's business practices, as their business is central to what we do.

A career at NCI is based upon our inclusive values and this is reflected in the way we conduct our business with all stakeholders.

NCI offer a range of benefits that include:

- On-the-job training
- Career opportunities
- Leisure leave days
- Paid volunteer leave

A fantastic opportunity exits to join our national company and become a part of our expanding team within our head office.

The helpdesk team are the initial point of support for technical requests and problem shooting for our in house system. They are responsible for providing a high level of support to internal and external clients.

A position has become available to provide administration support to our helpdesk team.

**Key Responsibilities Include:

- **
- Setting up new client records on multiple systems
- Maintaining clients web access
- Setting up new contracts and billing information
- Maintaining policy holder information
- Set up and maintenance of insurance policies
- Training of new staff on various systems
- Maintenance of debtor data base
- Back up for taking and directing helpdesk calls (internal & external)
- Testing Credential forms

Additional responsibilities will be included as your abilities and skill levels increase

**About You**:

- Good problem-solving & troubleshooting skills
- Inquisitive nature and high level of initiative
- Desire to learn and keep learning
- Works well under pressure
- Ability to stick to deadlines and priorities
- Good communication skills
- Dependable team player - willingness to offer and receive help
- Strong customer focus with an eagerness to help

It is essential that you have a strong work ethic with good attention to detail.

Our organisation places a strong emphasis on training and developing our employees and we have individual recognition programs in place to reward performance excellence.

If you would like further information about the role, please call Gina on 1800 882 820.