Helpdesk Lead

6 months ago


Greater Adelaide SA, Australia Talent International Full time

australia adelaide permanent negotiable**Helpdesk Support Lead**
**Adelaide Based Role**
**Full-time Permanent Role**

We are seeking a leader who can train/coach and supervise/ mentor the team, assisting them to problem solve, triage calls/tickets and most importantly deliver exceptional customer service.

Required:

- Individual staff development through the delivery of regular feedback, quarterly performance reviews and guidance with Individual Training plans.
- Managing and following-up Level 3 user queries and below as required to ensure positive outcomes for our major clients and others.
- Support clients via telephone support and various remote connection software



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