Helpdesk Operator

5 months ago

Adelaide Region SA, Australia Downer Group Full time

**About us**

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.

Our Social Infrastructure and Citizen Services business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.

Downer acts as the facility manager at The Royal Adelaide Hospital (RAH). The RAH is the largest, busiest and most technologically advanced hospital in Australia with 800 single in-patient rooms, including 100 same-day beds and 80,000 same-day and overnight patient admissions per year.

**About the role**

**About you**

To be successful in this role, you will be able to demonstrate the below skills and experience:

- Proven experience providing outstanding customer service in either a contact centre environment or in the retail or hospitality sector.
- Ability to provide professional customer service in an empathetic and solution focused manner
- Excellent presentation and communication skills
- Strong relationship building skills
- Intermediate knowledge and use of commonly used software (Word, Excel, PowerPoint, etc.) as well as a demonstrated ability to provide general administrative support using computerised systems
- Active general knowledge of basic technology (desktop computers, TV screens, Audio Visual Equipment) or a demonstrated ability to learn new systems.
- Flexibility and availability to work across a 24/7 roster

**What we offer**
- Free public transport to and from your allocated shift
- An opportunity to continually grow a rewarding career within a large and growing organisation
- Work with an organisation that truly values flexible working options
- Take advantage of our professional and personal Leaning and Development programs
- A dynamic team environment with a strong focus on health & safety

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