Client Services Coordinator

5 months ago

Redfern, Australia The Salvation Army Full time

Number of Positions Available:

1
Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
A great opportunity exists for an individual with impeccable customer service and sales skills to join Salvation Army Aged Care in the role of Client Services Coordinator.
- Flexible work; part time or full time to suit your lifestyle, also ability to work from home
- Join one of the most loved charities in Australia, Represent a world class organisation
- Competitive remuneration and great range of staff benefits, including tax saving benefits from not-for-profit salary packaging
- Be part of a close-knit, energetic, and collaborative Enterprise Development team

ABOUT THE ROLE

Working as part of our Customer Services team, you will be the first point of contact for all customer enquiries about our aged care services. You will have sound knowledge of the residential aged care admission process and you will be able to explain the related fees and charges.

This role may be full time or part time to suit your lifestyle, you will be provided with all the necessary tools to be able to work from our head office in Redfern as well as remotely from home.

You will report to a very supportive General Manager - Enterprise Development, and you will collaborate closely with and be supported by other members of the Enterprise Development team, e.g. Client Services Manager, Client Relations Manager, Communications Manager, Marketing Manager, Graphic Design Manager, Project Co-ordinator etc.

A snapshot of your day:

- Answer telephone enquiries and provide all required information about the aged care centre or service
- Monitor referrals in My Aged Care portal from enquiry through to completion
- Provide information regarding fees and charges for entry to service
- Provide information on My Aged Care assessment as may be required
- Contact referral pathways to encourage enquiries for centre or service
- Organise tours and conduct follow up including enquiry packs, admission packs and follow up after entry to any service or centre ensuring a satisfactory customer journey
- Maintain enquiry trackers across all centres and services
- Maintain master referral pathways across all centres and services
- Assist on review of requests for agreements (contracts) to ensure all content required is included in order to provide respite and permanent agreements.
- Ad hoc tasks relating to occupancy and sales as may be required.

ABOUT YOU

We are looking for someone with great sales, negotiation and relationship building skills as it will be up to you to convert enquiries, referrals and leads into sales of residential aged care accommodation. You are a "go getter", motivated to exceed expectations and with:

- An understanding, empathy, appreciation and the ability to promote the values and ethos of The Salvation Army
- Excellent verbal and written communication skills, including an outstanding telephone manner
- Engaging personality and ability to quickly establish rapport
- Ability to work under pressure in a busy environment
- Effective time management skills with an ability to prioritise tasks and think analytically
- Proven strength as a team player to engage and build effective working relationships across multiple departments
- Knowledge of Aged Care Legislation - Act and Principles, including residential agreements, fees and charges associated with entry into residential aged care
- Knowledge of My Aged Care portal and client referral system
- Understanding of Commonwealth care subsidies and supplements
- Understanding of the aged care market and competitive environment
- Highly proficient IT skills including advanced Microsoft Office skills

WE OFFER
- Close knit & supportive team with great culture
- Market competitive salary
- Access to generous Not For Profit salary packaging of up to $15,900 per year with tax benefits
- Access to meal and entertainment benefits of up to $2,650 through salary packaging
- Flexible work arrangements supporting you to achieve work-life balance
- Employee assistance program
- Cost effective holiday accommodation at Salvation Army Holiday Houses
- Paid parental leave
- Salvos Wellness app and program, including access to Fitness Passport
- Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits
- Novated car leasing
- Learning and development to support you in your role
- Career progression opport

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