Client Support Specialist
1 month ago
The St Vincent de Paul Society NSW is a leading provider of community support services, committed to shaping a more just and compassionate society.
We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values-driven team environment and culture.
Your RoleAs the Client Support Officer, you will support the referral centre with emergency food pantry (Monday – Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance.
The Client Service Officer (CSO) acts as a point of referral for conference members who assess their clients' needs for more support and conducts client interviews using the WE Care model.
Your Responsibilities- Ensure the services provided are compliant with the policies, procedures, and ethos of the St Vincent de Paul Society.
- Maintain awareness of local issues and community needs.
- Welcoming clients in a way that builds their confidence in themselves and the service.
- Undertake an assessment to identify the range of support needed by people we assist.
- Coordinate referrals to appropriate internal and external services when required.
We are seeking a candidate with:
- Relevant qualification/s and/or demonstrated experience in community services.
- Experience and effectiveness in liaising with government and non-government agencies/departments.
- Demonstrated understanding of the issues involved in working with people dealing with challenging issues.
- Effective communication and interpersonal skills.
- Demonstrated administrative skills, especially in coordination and organisation.
The St Vincent de Paul Society NSW is committed to being a Child Safe organisation and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce.
We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs, and applicants of all ages.
If you are a candidate with disability, please let us know if you require any support to participate in the application and recruitment process.
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