Client Support Officer

4 weeks ago

Redfern, New South Wales, Australia St Vincent de Paul Full time
About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values are to shape a more just and compassionate society.

Your Role

As a Client Support Officer, you will support the referral centre with emergency food pantry (Monday – Friday), reception and client support volunteers all trained to engage with people experiencing disadvantage and address requests for assistance.

Your Responsibilities
  • Ensure the services provided are compliant with the policies, procedures and ethos of the St Vincent de Paul Society
  • Maintain awareness of local issues and community needs
  • Welcoming clients in a way that builds their confidence in themselves and the service
  • Undertake an assessment to identify the range of support needed by people we assist
  • Coordinate referrals to appropriate internal and external services when required
You Will Need
  • Relevant qualification/s and / or demonstrated experience in community services
  • Experience and effectiveness in liaising with government and non-government agencies/departments
  • Demonstrated understanding of the issues involved in working with people dealing with challenging issues
  • Effective communication and interpersonal skills
  • Demonstrated administrative skills, especially in coordination and organisation

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