Client Support Officer

3 weeks ago

Redfern, New South Wales, Australia St Vincent de Paul Full time
About Us

The St Vincent de Paul Society is a leading provider of community support services, driven by a commitment to creating a more just and compassionate society.

We believe our employees are key to our success and offer comprehensive Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values-driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your Role

As the Client Support Officer, you will play a vital role in supporting the referral centre with emergency food pantry services, reception, and client support volunteers. You will engage with people experiencing disadvantage and address requests for assistance, acting as a point of referral for conference members who assess their clients' needs for additional support.

Your Responsibilities
  • Ensure services provided are compliant with the Society's policies, procedures, and ethos.
  • Maintain awareness of local issues and community needs.
  • Welcoming clients in a way that builds their confidence in themselves and the service.
  • Undertake assessments to identify the range of support needed by people we assist.
  • Coordinate referrals to appropriate internal and external services when required.
You Will Need
  • Relevant qualification/s and/or demonstrated experience in community services.
  • Experience and effectiveness in liaising with government and non-government agencies/departments.
  • Demonstrated understanding of the issues involved in working with people dealing with challenging issues.
  • Effective communication and interpersonal skills.
  • Demonstrated administrative skills, especially in coordination and organisation.

We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. If you are a candidate with disability, please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation. Prior to an offer of employment, candidates will be required to complete the pre-employment checks, including a Police check and Working with Children check. A health/medical assessment may be required for some roles.

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