Assistant Advisor, Information Services

24 hours ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Assistant Advisor, Information Services - NSW Fair Trading**

**Grade**:Clerk Grade 5/6
**Salary range**:$97,027 - $107,059 + superannuation and leave loading
**Duration**:Temporary employment opportunity - up to 18 months**
**Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required.
**Closing Date: Monday 20th January 2025 (9:59AM)**

**About the role**

We are looking for an Assistant Advisor, Information Services to support the NSW Fair Trading Information Management function to deliver record management uplift across the agency.

In this role, you will be part of the Privacy and Right to Information Team which provides support across NSW Fair Trading in line with three functions - Privacy, Information Access and Information Management. You will report directly to the team’s Senior Advisor for Information Management and provide key support to the Information Management function.

A key priority for this role will be reviewing historic accounts held in the Government Records Repository (GRR) to identify records and action outcomes that meet legislative requirements and project targets. You will have a strong ability to think through and solve problems that arise and have experience building and maintaining stakeholder relationships. You will be expected to provide advice regarding relevant policies, standards and legislation to support compliant information management and recordkeeping practices across the agency.

**Key Responsibilities**
- Monitor and coordinate routine records lifecycle management activities to support the effective management of physical and digital storage repositories
- Maintain up-to-date knowledge of information and records management practices and technologies to provide support across the organisation
- Respond to requests for support, advice, and requests for information, and provide professional information and records management advice and guidance to meet customer needs
- Educate customers to use information management systems and/or collaboration tools effectively, including developing and delivering training, user guides and other support materials to build information management capability in the organisation
- Operate in a team environment and also provide advice and support to a diverse range of stakeholders

**Key Challenges**
- Ensuring customer outcomes are met while balancing competing demands
- Developing and maintaining knowledge and technical capability of information management systems, and/or collaboration tools, and other emerging technologies without compromising responsiveness and availability
- Developing and maintaining an understanding of the agency’s business objectives and activities in an environment experiencing constant administrative and operational change

**To be successful in this role, you will**
- **Possess outstanding organisational and time management skills.
- Thrive in a busy work environment with the ability to use critical thinking skills.
- Pride yourself on attention to detail and possess the ability to meet deadlines.
- Have the ability to adapt and be fluid with work style.
- Have strong written communication skills.

**What we need from you**

**To start your journey towards becoming our Assistant Advisor, Information Services, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.**

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 20th January 2025 (9:59AM)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Customer Service Advisor

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...

  • Communications Advisor

    3 months ago

    Hunter Valley, Australia NSW Local Land Services Full time

    **Communications Advisor** Local Land Services (LLS) is looking for a Communications Advisor to join the Communications team. - **Full time ongoing opportunity based anywhere in regional NSW**: - **LLS Grade 6 - Salary ranging from $106,025.00 - $117,363.00 per annum plus super**: - **Work with your community, for your community**: - **Create impact in...

  • Customer Service Advisor

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • Hse Advisor

    4 months ago

    Hunter Valley, Australia Monadelphous Full time

    **Position Information**: - Ref #- 300025717- Region- Hunter Valley, NSW, Mount Thorley, NSW, Newcastle, NSW- Classification- Professionals- Date Posted- 05-Sep-2024**Description & Requirements**: - Across the Monadelphous workforce, you will find stories of people who took an opportunity to make a difference with us and built a career and lifetime...

  • Health and Safety Advisor

    7 months ago

    Hunter Valley, Australia Stellar Recruitment Full time

    PERMANENT POSITION - SITE BASED ROLE - SALARY TO REFLECT THIS - HOME EVERY NIGHT - RELOCATION COSTS COVERED **The situation**: Are you looking to move to the Sunshine State? Don't Sacrifice your mining salary and relocate out to Queensland's Bowen Basin! Our Mining Client are after an experienced Health and Safety Advisor to join their team. Due to the...

  • Hse Advisor

    7 months ago

    Hunter Valley, Australia Monadelphous Full time

    **Position Information**: - Ref #- 300023052- Region- Hunter Valley, NSW, Mount Thorley, NSW- Classification- Professionals**Description & Requirements**: - Across the Monadelphous workforce, you will find stories of people who took an opportunity to make a difference with us and built a career and lifetime friendships as a result. We employ nearly 7,500...

  • Quality Advisor

    6 hours ago

    Hunter Valley, Australia WesTrac Full time

    **At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Safety & Environment Advisor - Tamworth, Dubbo or

    7 months ago

    Hunter Valley, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced **Safety & Environment Advisor** to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to...

  • Service Advisor

    1 week ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49591- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) **_Part of the Sime Darby Motors Group, Brisbane BMW is more than just a showroom - it encompasses all that is BMW under one roof._** We are seeking a dedicated Service Advisor to...

  • Dental Assistant Nsw

    6 hours ago

    Hunter Valley, Australia Starling Services Full time

    **_Dental Assistant - NSW - _**_Newcastle, Maitland & Hunter_** **_ Job Type - Permanent, Contract, Part Time and Full - Time options_** Starling Services have a number of work opportunities in and around various regions in Australia and are looking for expressions of interest. Starling Services is an Australian owned primary player in recruitment,...

  • Service Advisor

    6 days ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 48988- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) **_Part of the Sime Darby Motors Group, Volvo Cars Brisbane North takes pride in upholding their prestigious reputation by providing exceptional customer service in all areas of the...

  • Witness Assistance Service Officer

    4 months ago

    Hunter Valley, Australia NSW Director of Public Prosecutions, Office of the Full time

    **Office of the Director of Public Prosecutions** **Prosecution Officer (Adminstrative) Level 4** $115,645. Package includes salary ($93,295 - $102,941 p.a.), employer's contribution to superannuation and annual leave loading. The Witness Assistance Service (WAS) is a specialist unit within the ODPP which works as part of the prosecution team to assist...

  • Technology Product Advisor

    7 days ago

    Hunter Valley, Australia WesTrac Full time

    At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to...

  • Assistant Services Officer

    4 months ago

    Hunter Valley, Australia NSW Office of Sport Full time

    **Are you a Kitchen Assistant / General hand looking for competitive rate and family friendly hours** **Come join our vibrant team at the Point Wolstoncroft Sport and Recreation Centre!** **We are currently creating an Assistant Services Officer talent pool.** - **Casual positions available!** - **Hourly rate $34.50 per hour **plus superannuation - Our ten...

  • Contracts Advisor

    7 months ago

    Fortitude Valley, Australia Public Sector People Full time

    State Government | Flexible working arrangements - 5-month contract + extension | ASAP start - Based in Fortitude Valley | $46.00p/hr + super We are currently working with a State Government body. They are looking for a Contracts Advisor on a 5-month contract with possible extension. About the role: The Contracts Advisor provides expert support and advice...

  • Witness Assistance Service Officer

    2 months ago

    Hunter Valley, Australia NSW Director of Public Prosecutions, Office of the Full time

    **About us** The Witness Assistance Service (WAS) is a specialist unit within the ODPP which works as part of the prosecution team to assist and support victims of crime and vulnerable witnesses through the criminal justice process. The role of the Witness Assistance Officer (First Nations Identified) is to provide specialist services to Aboriginal and...

  • Food Services Assistant

    2 months ago

    Hunter Valley, Australia Newcastle Private Hospital Full time

    **Access flexible rostering across a variety of shift types**: - **Opportunity to develop customer service skills and cross - skill into other areas** Are you passionate about delivering exceptional customer service and seeking a rewarding career? Newcastle Private Hospital is seeking Food Services Assistant to join our hospitality team on a **casual...

  • Food Services Assistant

    4 months ago

    Hunter Valley, Australia Newcastle Private Hospital Full time

    **Access flexible rostering across a variety of shift types**: - **Opportunity to develop customer service skills and cross - skill into other areas** Are you passionate about delivering exceptional customer service and seeking a rewarding career? Newcastle Private Hospital is seeking Food Services Assistant to join our hospitality team on a **casual...

  • Food Services Assistant

    7 hours ago

    Hunter Valley, Australia Newcastle Private Hospital Full time

    **Access flexible rostering across a variety of shift types**: - **Opportunity to develop customer service skills and cross - skill into other areas** Are you passionate about delivering exceptional customer service and seeking a rewarding career? Newcastle Private Hospital is seeking Food Services Assistant to join our hospitality team on a **casual...

  • Safety Advisor

    3 months ago

    Latrobe Valley, Australia Monadelphous Full time

    **Position Information**: - Ref #- 300026770- Region- Latrobe Valley, VIC- Classification- Professionals- Date Posted- 09-Oct-2024**Description & Requirements**: - Following the continued growth and success of the business, Zenviron are currently seeking an experienced Safety Advisor to support the delivery of a large-scale Battery Storage Energy System...