Service Coordinator

3 months ago

Surrey Hills, Australia ONCALL Group Australia Full time

2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127- Full time**ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.**

ONCALL Group Australia takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

This is an exciting opportunity for you to become a key member of ONCALL’s dynamic In-Home Support team.

As a Service Coordinator you will be a key driver in the provision of flexible and tailored supports to people with disabilities. Your ability to engage with clients and their families, developing strong working relationships is paramount in this role.

**Key responsibilities will include**:

- Providing person centred services that enrich the lives of people living with disabilities.
- Engaging clients by understanding their needs and ensuring their profiles and related documentation are maintained.
- Actively engage with NDIS participants/families, ensuring that all key stakeholders have a clear understanding of their individual funding.
- Working with clients to ensure their teams include well matched Support Workers and that changes to their rosters are actioned in a timely manner
- Developing and maintaining professional relationships with NDIS participants/families, staff and other key internal and external stakeholders.
- Visiting clients to assist in developing care requirements and providing written reports
- Efficient and effective management of participants funding.

**Our Successful Applicant will ideally have**:

- Experience in a fast paced customer service/call centre role
- Strong interpersonal skills, enabling effective communication with our NDIS participants and their families.
- Strong organisational and computer literacy skills
- Genuine motivation to work in the Disability Support sector

**What We Offer**
- Monthly team celebrations.
- Birthday leave.
- Work from home flexibility, one day a week.
- Supportive culture.
- Employee Assistance Program (EAP).
- Access to training and development opportunities.

All applicants must be willing to obtain the relevant mandatory screening clearances, hold relevant industry standard certificates and qualifications.
- ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply._

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