Service and Warranty Coordinator

3 weeks ago

Baulkham Hills, Australia DOMAINE HOMES Full time

**ABOUT US**

The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon and Domaine Homes are one of the leading project housing enterprises in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes.

At Domaine, we know that success lies with great people. So, if you have the drive to succeed come and join our highly motivated team. You will have the opportunity to work and own your success.

If you are passionate about the construction and home building industry, have excellent customer service skills? We have an exciting opportunity for a Service and Warranty Coordinator to join our high performing team at our Norwest office on a 12-month maternity leave contract.

**THE ROLE**

As a **Service and Warranty Coordinator**, you will play a pivotal role in ensuring our clients' warranty needs are met and their concerns are addressed promptly and professionally. Reporting to the Building Manager, you will be responsible for coordinating warranty work, managing client inquiries, and maintaining essential records. Your work will contribute to enhancing our company's image and driving down warranty costs.

**Your day-to-day tasks would involve but not limited to**:

- Proactively liaising with the clients, updating them on the status of their warranty requests.
- Addressing clients’ concerns in a highly professional manner, collaborating with the Building Manager and other departments to resolve any client escalations
- Working alongside the subcontractors to allocate warranty work to them with accurate documentation, monitoring subcontractor workflow to ensure timely completion of warranty work, and follow up if necessary.
- Maintain the Warranty database, including work orders and job histories.
- Receive, check, verify, and code Purchase Orders & Invoices ready for approval.
- Ensure work is communicated to subcontractors and suppliers and actioned within pre-set timeframes.
- Make warranty statistics and information available for decision-making.

**To be successful for this role you'll need**:

- Previous experience in warranty administration, customer service, or a related field is preferred.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Proficiency in using office software and databases.
- Problem-solving skills and a proactive approach to addressing issues.
- Ability to maintain professionalism when dealing with clients and team members.

**Perks of working with CPG**
- Competitive remuneration with annual reviews
- Career advancement opportunities to help you to reach your professional goals.
- Learning and development opportunities - online learning platform and site training.
- Paid parental leave for primary and secondary carers.
- Rewards Days for the outstanding performers - An opportunity to experience something new as part of our Reward and Recognition scheme.
- Discount on building a home.
- Access to novated leases.
- Generous employment referral bonuses scheme.
- Discount from our suppliers - household appliances, materials and stunning furniture at discounted prices.
- Access to our Employee assistance program.

CPG values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. CPG is proud to be an equal-opportunity workplace.

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