User Onboarding Manager, Stripe Accelerate

6 months ago

Sydney, Australia Stripe Full time

User Onboarding Manager, Stripe Accelerate

**Who we are**
**About Stripe**

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

**About the team**

The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach.

Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement. Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices.

**What you'll do**

As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate Onboarding Specialists team, you'll proactively engage users and shepherd them through the integration process.

**Responsibilities**
- Proactively engaging and guiding users through the Stripe implementation process.
- Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached.
- Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
- Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
- Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
- Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
- Measuring and reporting on the progress and completion of user implementations.

**Who you are**

We're looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

**Minimum requirements**
- Corporate internship or 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills

**Preferred qualifications**
- Strong technical aptitude
- Project management training or certification
- Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
- Payments/ ecommerce experience
- Experience working in a Professional Services organization or in a customer success/support organization
- A familiarity with APIs

Job ID 5925962

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