Technical Account Manager

6 months ago


Sydney, Australia Stripe Full time

Technical Account Manager

**Who we are**
**About Stripe**

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

**What you'll do**

Strategically support Stripe's largest and most complex users.

**Responsibilities**:

- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions

**Who you are**

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements
- 6+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization

**Preferred qualifications**
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Payments of Fintech experience
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset

**Hybrid work at Stripe**
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Job ID 6016838



  • Sydney, Australia TheDriveGroup Full time

    **Technical Account Manager** - **Fully remote**: - **Up to $100k plus super**: - **Technical experience desirable** Our client, an exciting AI startup, is looking to continue to scale their Account Management team as they enter the next phase of growth. Our client is a cutting-edge company at the forefront of Generative AI, and they are searching for a...


  • Sydney, Australia Technology People Australia Full time

    **Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...


  • Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Sydney, Australia ignite Full time

    Tier 1 Comapny 2 Roles (Junior & Senior) Highly competitive salary   One of Australia’s most iconic and integral companies is looking to bring on 2 Technical Account Managers to work between their technical teams and external customers .   In this role, you will be the primary point of contact helping to resolve technical issues for your...


  • Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-369648 Industry IT Salary per annum - Min: AUD 120000 - Max: AUD 150000 - **Iconic Australian organisation**: - ** 2 Roles**: - ** Highly competitive salary** One of Australia’s most iconic and integral companies is looking to bring on - **2 Technical Account Managers** to - **work between their technical...


  • Sydney, Australia Mindbody Full time

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...


  • Sydney, Australia Roc Consulting Full time

    Generous salary package with uncapped earning potential - Manage commercial, government and defence accounts - Discounts, Reward and Recognition Program **Company** This business is one of Australia's largest and most technically advanced converged Enterprise Security Risk Management Group who design and install a wide range of diverse security systems and...


  • Sydney, Australia Rippling Full time

    **About Rippling** Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Technical Account Manager

    14 minutes ago


    Sydney, Australia CommScope Full time

    With a primary focus on creating and executing strategic sales plans to achieve revenue targets and drive growth within regional accounts, along with technical engagement and support for internal and external customers you will be expected to lead customer engagements, present tailored solutions, and work closely with internal teams to deliver products that...


  • Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...


  • Sydney, Australia Robert Half Full time

    Newly created role for a Technical Account Manager to work for a global SaaS provider. Base + Super + Bonus + Health Insurance + Benefits! Newly created role for a Technical Account Manager to work for a global SaaS provider. You will work with Enterprise and SME clients, working with them from the initial onboarding to ongoing adoption, assisting the...


  • Sydney, Australia Fortinet Full time

    Location: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...


  • Sydney, New South Wales, Australia Stripe Full time

    About StripeStripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. As a Technical Account Manager, you will play a critical role in supporting our largest and most complex users, fostering long-term relationships, and driving growth through strategic consultations and proactive problem-solving.Key...


  • Sydney, Australia Fortinet Full time

    Location: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...


  • Sydney, Australia h2o.ai Full time

    **About This Opportunity** H2O.ai is at the forefront of the rapidly evolving MLOps landscape. We're leveraging MLOps to transform machine learning models from isolated, engineer-specific tools into robust, cloud-native services that are scalable and consistently available. Our approach is firmly rooted in Kubernetes, positioning our team at the cutting...


  • Sydney, New South Wales, Australia ignite Full time

    Job Title: Technical Account LiaisonJob Summary: Ignite is seeking a Technical Account Liaison to work between their technical teams and external customers.Key Responsibilities:* Be the primary point of contact for helping to resolve technical issues for clients* Act as an escalation point for technical issues, liaising with technical teams and managing...


  • Sydney, Australia Splunk Full time

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best...


  • Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Sydney, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...