Strategic Account Manager

3 months ago

Melbourne, Australia Team Global Express Full time

As a Strategic Account Manager (SAM), you will be at the forefront of managing Global Express’s key strategic accounts or a bespoke portfolio of strategic accounts. Your mission is to elevate TGE’s profile, boost our market share, and cultivate customer loyalty to ensure optimal retention and growth. Reporting to the Head of Strategic Sales, you will play a pivotal role in developing, expanding, and solidifying long-term customer relationships, ensuring business retention and expansion across the Retail verticals. This role spans all business units, requiring proactive representation and innovative solution development to effectively partner with clients.

**Primary Duties & Responsibilities**
- Create, execute, and regularly review comprehensive growth and sales strategies tailored to each customer to drive business expansion.
- Establish and nurture executive-level relationships beyond operational and procurement contacts to strengthen customer loyalty and engagement.
- Identify opportunities to expand current services and cross-sell additional solutions, ensuring continuous and sustainable business growth.
- Advocate for customer requirements at both executive and operational levels, developing innovative solutions to address their challenges and improve their experience.
- Keep detailed and up-to-date sales and revenue forecasts, ensuring all opportunities are accurately reported and progressed within target timeframes in the CRM system.
- Lead initiatives to remove business barriers and enhance the customer experience by collaborating with senior internal stakeholders across various departments.

**Qualifications & Experience**
- Extensive ability to create compelling sales proposals and deliver impactful presentations that resonate with high-level stakeholders.
- Proven track record of building and maintaining relationships from C-Suite executives down to operational contacts, ensuring deep and lasting customer connections.
- Experience in developing and executing strategies to retain and grow a customer portfolio, with a focus on long-term business development and customer loyalty.
- Consistent history of meeting and exceeding sales targets, showcasing your ability to drive revenue growth and achieve business objectives.
- Demonstrated commercial insight, including customer and opportunity planning, and accurate revenue forecasting to support strategic decision-making.
- Proven expertise in negotiating contracts, ensuring favourable terms for both the company and the customer, and securing long-term business agreements.

**#LI-DNI**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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