Strategic Key Account Manager

4 weeks ago

Melbourne, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 88732
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Key Account Manager, Air & Sea in AUS - Melbourne Airport, Watson Drive.

As a Strategic Key Account Manager, you will serve as the vital link between DSV and our key customers. Your mission is to manage a portfolio of valued accounts, ensuring customer satisfaction, uncover growth opportunities, and delivering tailored solutions. A key aspect of your role is to strategically identify areas within the customers portfolio to increase DSV’s service offerings, while focussing on continuous improvement initiatives that adds value to the customer.

**Your Typical Day at DSV**
- **Nurturing Relationships**: Cultivate and maintain strong, long-term connections with key customers, understanding their unique needs and challenges.
- **Innovating Solutions**: Identify customer pain points, propose creative solutions, and recommend new ideas to enhance efficiency and value.
- **Driving Growth**:Discover new business opportunities within your portfolio and collaborate with customers to expand partnerships and revenue streams.
- **Strategic Planning**: Schedule and attend MBR and QBR meetings with key stakeholders, document action items, and ensure follow-ups to drive impactful outcomes.
- **Coordinating Success**: Work seamlessly with internal teams, partners, and stakeholders to ensure alignment and smooth execution.
- **Industry Expertise**: Stay informed about industry trends and proactively propose strategic improvements to keep our offerings ahead of the curve.
- **Organized Administration**: Keep customer databases up to date, manage data integrity, and document key interactions, including meeting minutes and SOPs.

**About You**
- You have a natural ability to connect with people, build trust, and foster long-term partnerships.
- You thrive on solving problems and delivering innovative ideas that meet customer needs.
- You’re motivated to identify opportunities, expand business, and deliver measurable results.
- You excel at collaborating with internal teams, aligning stakeholders, and ensuring seamless communication.
- You manage documentation and follow-ups with precision and have a keen eye for data accuracy.

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

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