Strategic Account Manager

2 weeks ago

Melbourne, Australia Lightspeed Commerce Full time

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

**What you'll be doing**:

- Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Own, manage and drive key customer accounts
- Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client's business, goals and objectives
- Work cross functionally with internal teams (Account Management, broader Sales team, Revenue Operations, Pay Operations, Launch and Support) to provide second-to-none customer satisfaction and resolution for at-risk events
- Own and drive the strategy for each customer in your book of business
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

And a little bit of
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.

**What you need to bring**:

- Experience in an key accounts level Customer Success or Account Management role in B2B environments
- Experience owning a large book of business ($ annual revenue)
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
- Experience in a SaaS and/or technology-related field
- Industry expertise in hospitality

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Work remotely from anywhere in the world for up to 60 days per year
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Dog friendly environment
- Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
- Weekly catered lunches for the entire office
- Dedicated Wellness Room for your physical and mental health needs, during working hours
- Exciting events hosted regularly by our Melbourne Culture Club
- Awesome office space located in Southbank, VIC

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded i

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Australia Hudson Australia Full time

    This position is to grow our client's revenue and subscription market share in the medium segment by acquiring new business and keeping existing customers, with an emphasis on a small number of Mid-Market critical accounts. You will oversee achieving business goals, putting plans in place to increase market share, and fostering new business through client...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    This position is to grow our client's revenue and subscription market share in the medium segment by acquiring new business and keeping existing customers, with an emphasis on a small number of Mid-Market critical accounts. You will oversee achieving business goals, putting plans in place to increase market share, and fostering new business through client...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Australia Lineage Group Full time

    Fast Growing, Australian Owned Bespoke 3PL Business - Diverse and Expanding Customer Base - Competitive Package with Strong Performance Bonus **Strategic Account Manager** - Fast Growing, Australian Owned Bespoke 3PL Business - Diverse and Expanding Customer Base - Competitive Package with Strong Performance Bonus **ABOUT THE COMPANY** This is an...

  • Strategic Account Manager

    1 month ago

    Melbourne, Australia H.B. Fuller Full time

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • Manager - Strategic Corporate Accounts

    3 weeks ago

    Melbourne, Victoria, Australia Henry Schein One Group Full time

    At Henry Schein One, we are on the frontline of integrating dental technology to streamline practice management and enhance patient experience.As part of our ambitious growth plans, we are seeking a Manager - Strategic Corporate Accounts to lead our client engagement and strategic account management initiatives.This role bridges our cutting-edge dental...

  • Manager - Strategic Corporate Accounts

    3 weeks ago

    Melbourne, Victoria, Australia Henry Schein One group Full time

    AtHenry Schein One , we are on the frontline of integrating dental technology to streamline practice management and enhance patient experience. As part of our ambitious growth plans, we are seeking a Manager - Strategic Corporate Accounts to lead our client engagement and strategic account management initiatives. This role bridges our cutting-edge dental...

  • Manager - Strategic Corporate Accounts

    3 weeks ago

    Melbourne, Victoria, Australia Henry Schein One group Full time

    At Henry Schein One, we are on the frontline of integrating dental technology to streamline practice management and enhance patient experience. As part of our ambitious growth plans, we are seeking a Manager - Strategic Corporate Accounts to lead our client engagement and strategic account management initiatives. This role bridges our cutting-edge dental...

  • Manager, Strategic Accounts

    4 weeks ago

    Melbourne Airport, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 77459 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Strategic Account Manager

    3 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    JOB DESCRIPTION**TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic and experienced Strategic Account Managers across the country to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to...

  • Strategic Account Manager

    2 months ago

    Melbourne Airport, Australia Team Global Express Full time

    **About Team Global Express**: **Why TGE**: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer**: - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your career development...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia H.B. Fuller Full time

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lightspeed Restaurant Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right placeWe're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of...

  • Strategic Account Manager

    1 week ago

    Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member Experience Marketing and Commercial Melbourne Full Time, Permanent 8/2/2024 Leading National Health and Education member-based organisation Full time, permanent opportunity, 2 days East Melbourne office, 3 days WFH $128,661 p.a plus 14% Superannuation and 17.5% annual leave loading Leading National Health and Education member-based organisation Full...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member ExperienceMarketing and CommercialMelbourneFull Time, Permanent8/2/2024Leading National Health and Education member-based organisationFull time, permanent opportunity, 2 days East Melbourne office, 3 days WFH$128,661 p.a plus 14% Superannuation and 17.5% annual leave loadingLeading National Health and Education member-based organisationFull time,...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lightspeed Commerce Full time

    Hi there Thanks for stopping by:Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's...

  • Strategic Account Manager

    4 weeks ago

    Port Melbourne, Australia Team Global Express Full time

    About Us Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea...

  • Strategic National Account Manager

    3 months ago

    Melbourne, Australia Aurex Group Limited Full time

    Strategic account manager - National commercial accounts - Buisness Development experience **Company Overview**: Our client is a leading Commercial Cleaning Services company based in Melbourne, dedicated to delivering excellent facility management and soft service solutions to their clients. With a commitment to innovation and client satisfaction, they are...

  • Strategic Account Manager

    2 weeks ago

    Melbourne, Australia Airwallex Full time

    Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Airwallex Full time

    Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.Established in 2015 in...

  • Strategic Account Manager

    4 weeks ago

    Melbourne, Australia Airwallex Full time

    Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the worlds most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.  Established in 2015...