Customer Service Assistant

3 months ago


Sydney, Australia Youthworks Full time

Corporate Office- 4 Oct- Written By Human Resources**Division/Branch**: Youthworks Media

**Location**: CBD, Sydney

**Job Type**: Casual

**Closing Date**: As soon as the position is filled

Youthworks Media is seeking a casual Customer Service Assistant to join our team. Youthworks Media publishes Christian educational content across a variety of platforms for young people and those serving young people, including church ministries and general Christian readership. Youthworks Media also provides educational and ministry resources for the Sydney Diocese.

**About the role**:
As the Customer Service Assistant you will support the Youthworks Media team by assisting with customer enquiries and sales procedures.

**Your responsibilities**:

- Provide prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes
- Receive sales calls and process orders accordingly
- Identify opportunities to offer information and make product suggestions based on a customer’s needs
- Maintain stock in the ‘bookshop’ and process sales from the bookshop
- Accurately maintain and keep up to date customer records within the CRM database
- Provide customers with statements and invoices

**You will need to demonstrate**:

- Demonstrated experience in administration
- Excellent phone etiquette
- Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
- Well-developed written and verbal communication skills with a focus on providing strong customer service
- A systematic and focused approach to tasks with a strong attention to detail
- An ability to work with a wide range of staff to achieve effective outcomes
- Strong work ethos
- Strong customer focus
- Good personal presentation
- Personal Christian faith and willingness to work within an Anglican organisation
- Experience in sales, Administration and business-related qualifications are desirable but not essential

**What we would really like you to have**:

- engagement with Youthworks’ ministries
- Knowledge and experience of Sydney Anglicanism



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