Community Aged Care Volunteer

4 months ago

Hindmarsh, Australia AnglicareSA Volunteers Full time

**Who are we looking for?**:
Do you enjoy connecting with people and gaining feedback through warm conversations over the phone? Attending the Hindmarsh office, you will engage with older South Australians by collecting feedback on their experiences with us through survey questions and friendly conversation.

This supports AnglicareSA to improve services for older South Australians and help them remain independent in their community and homes.

**What can you expect to be doing?**:
**Connecting with Customers**: Connect over the phone to pre-identified customers, seeking feedback on their current Community Aged Care services and experiences through survey questions and empathetic conversations.

**Document Your Impact**: Record customer responses through our online survey platform.

**Reporting**:Document areas of concerns and provide these details to the survey supervisor to ensure timely call back services to our customers.

**What do you need to bring?**:

- Ability to engage effectively within a team environment in accordance with AnglicareSA’s values
- Empathy, compassion, and a non-judgmental, respectful approach
- Great phone skills and the ability to speak clearly with people who might have trouble hearing on the phone.
- Relate well with people from a variety of different cultural and socio-economic backgrounds
- Report to the supervisor any areas of concern regarding the customers you are volunteering with

**Benefits of Volunteering with AnglicareSA**:
**Connection with your goals**:volunteering experiences that connect with your short & long-term goals

**Make a Real Impact**: Your conversations will provide much-needed care and support to older South Australians.

**Be Part of an Amazing Team**: Without our dedicated volunteers, we wouldn’t be able to offer our range of services and support to those in need.

**One-on-One Support**: Enjoy personalised assistance from our Volunteer Coordinator and access to the latest resources to help you make and document calls effortlessly.

**Enjoy Perks**: Sip on complimentary cappuccinos, hot chocolates, and Chai lattes

**Who is AnglicareSA?**:
For more than 150 years, AnglicareSA has supported South Australians in need. Our 2,000 staff and 300 volunteers support more than 50,000 people each year through our diverse programs including housing and homelessness, NDIS services, aged care, foster care, emergency assistance, financial counselling and literacy, Aboriginal services, new arrivals, children, youth and families.

**How to Apply**:
Video

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