QA Specialist Motor Claims

1 week ago

North Lakes, Australia Auto & General Holdings Full time

**The**R**ole**

The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers and for Fraud.

This role will be responsible for regular and independent technical assurance reviews in line with the Motor Claims & Assessing assurance criteria and documented standard operating procedures. The incumbent will be able to identify areas of improvement in claims handling processes across the Insurance value chain including supplier processes and customer interactions.

You will ensure timely and accurate dissemination of results, trends, opportunities and breaches of Procedure.

**Position Accountabilities**
- Technical Quality Assurance: Ensure consistency and adherence to established Motor Claims standard operating procedures and technical excellence, actively monitoring and reviewing claims processing across the Motor Claims & Assessing value chain whilst remaining unbiased.
- Technical Expertise: Demonstrate in depth knowledge and understanding of motor claims management processes across the claims value chain (including suppliers), responsibilities, regulations and practices. Demonstrate a high level of awareness of the approach to achieve cost effective financial claim outcomes and keep up to date with the Motor Claims & Assessing division, supplier, process, regulatory and industry changes.
- Team Performance Improvement: Support continuous technical upskilling by identifying areas of improvement within the team’s technical capabilities. Proactively identify and communicate opportunities for process enhancements, learning and development opportunities that drive efficiency and improve claim outcomes.
- Performance monitoring and technical reporting: Monitor team member and supplier performance and adherence to standard operating procedures using assurance frameworks and metrics. Maintain accurate records and analyse trends to identify improvement areas and corrective actions. Provide regular reports and technical feedback with insights and recommendations to support data driven decision making and future technical training and upskilling.
- Stakeholder collaboration and Communication: Foster effective collaboration and communication with stakeholders including leaders, technical trainers, coaches, consultants, suppliers and other relevant departments to ensure alignment, knowledge sharing and the timely resolution of technical challenges.
- Risk Management: Identify and report risks associated with potential breaches of standard operating procedures that could impact customers and/or the insurance company’s operations, reputation, or regulatory compliance.
- Time and Resource Management: Effectively manage time and resources to meet quality assurance objectives and prioritise workload efficiently and effectively.

**What experience you’ll bring;**
- 3-5 years’ experience in Motor Claims & Assessing, Motor Supply Chain and / or in a technical auditing or process improvement role.
- Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims
- Excellent analytical, problem solving and decision-making skill.
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
- Demonstrated ability to effectively engage, influence and develop others.

**Our**P**erks**
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave** - We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities** - We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities** - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App** - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**

Auto & General (A&G) is t

  • QA Specialist Motor Claims

    1 month ago

    North Lakes, Australia Auto & General Full time

    The Role The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply Chain,...

  • QA Consultant Motor Claims

    1 month ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...

  • Lead Motor Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Auto & General: Lead Motor Claims SpecialistEstimated Salary: $85,000 - $110,000 per yearAbout Us:We are Auto & General, a leading provider of general insurance products in Australia. Our mission is to safeguard our customers in their time of need with innovative and award-winning solutions.Job Description:This exciting opportunity has arisen for an...

  • Motor Claims Quality Assurance Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a highly skilled Motor Claims Quality Assurance Specialist to join our team at Auto & General. This is an exciting opportunity for someone who is passionate about ensuring the highest level of quality in motor claims handling.As a Motor Claims Quality Assurance Specialist, you will play a key role in the ongoing development and implementation...

  • Operational Excellence Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Unlock Operational Efficiency in Motor ClaimsWe are seeking a highly skilled Operational Excellence Specialist - Motor Claims to join our team at Auto & General.

  • Claims Operations Specialist Motor Claims

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Auto & General is seeking a skilled Claims Operations Specialist Motor Claims to play a key role in the development and implementation of our Motor Claims program. As part of this team, you will be responsible for monitoring compliance with established quality assurance procedures, conducting technical reviews to ensure accuracy and efficiency, and...

  • Claims Quality Assurance Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Claims Quality Assurance Specialist to join our Motor Insurance team. This is a challenging and rewarding role that will involve ensuring the consistency and adherence to established motor claims standard operating procedures.

  • Senior Motor Claims Optimisation Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a skilled Motor Claims Optimisation Specialist to join our team at Auto & General, based in North Lakes.About the Role:This is a full-time opportunity for an experienced Motor Claims and/or Process Optimisation professional to drive operational excellence and deliver exceptional service and strong cost outcomes through continuous improvement...

  • Operational Insights Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    As a key member of our team at Auto & General, the Operational Insights Specialist - Motor Claims will play a pivotal role in delivering operational information, analysis and insight to ensure emerging trends are identified and appropriate action taken. This role is responsible for understanding the performance of the claims business, identifying drivers for...

  • Process Optimisation Expert

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Process Optimisation Expert to join our team in Kawana or North Lakes office. As an expert in process optimisation, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims...

  • Claims Quality Assurance Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    The role of Claims Quality Assurance Specialist is crucial in the development of our Motor Claims & Assessing Quality Assurance program. As a key member of our team, you will play an active role in monitoring compliance with established procedures and technical standards for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and...

  • Motor Claims Process Optimisation Strategist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleAs a Motor Claims Process Optimisation Strategist at Auto & General, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey.Key Responsibilities:Conduct thorough analysis...

  • Team Leader Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Team Leader Motor Claims

    1 week ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Motor Claims Operations Manager

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Company OverviewAuto & General is a leading provider of general insurance products, protecting customers on the road, at home, and on holiday.We are committed to delivering high-quality services and fostering a culture of 'high performance with high integrity.'Salary Range$120,000 - $180,000 per annum, depending on experience.Job DescriptionThis Motor Claims...

  • Motor Claims Remediation Team Leader

    4 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio. - This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _ You will: -...

  • Senior Motor Claims Operations Manager

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Motor Claims Team LeaderThe Motor Claims Team Leader will lead, motivate and develop a team of Motor Claims Consultants.Key Responsibilities:Develop, coach and motivate the team to maintain skills and competencies, ensuring a high standard of service.Prioritize and allocate team portfolios, including workload management.Conduct performance reviews and assist...

  • Team Leader Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Full time

    Purpose of the Role: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. Position Accountabilities: Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of...

  • Motor Claims Operations Manager

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Lead a High-Performing Motor Claims TeamAbout the Role:This leadership position offers an exciting opportunity to lead and motivate a team of Motor Claims Consultants. As our ideal candidate, you will be responsible for developing, coaching, and guiding your team to provide exceptional customer service.Key Responsibilities:Develop and implement strategies to...

  • Business Intelligence Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Business Intelligence Specialist to join our team at Auto & General. In this role, you will be responsible for providing operational information, analysis, and insight to support the Motor Claims leadership team.Key ResponsibilitiesDeliver strategic reporting solutions leveraging SAS data warehouse and BI tools such as...