Client & Market Research Coordinator

6 months ago

Melbourne City Centre, Australia BDO Full time

**What do you want from your next employer?**
- Enjoyment in what you do and the community of colleagues and clients you work with.
- Health, wellbeing, and workplace giving programs, as well as the range of social activities including an active Social Club.
- Professional opportunities, personal fulfilment, and long-term growth that only a growing global firm like BDO can provide
- Competitive salary and flexibility options

**Current opportunity**

We are currently sourcing a research and client experience coordinator to join our Clients and Markets team based in Melbourne. Reporting to the Senior Manager, Client and Market Research this position will be responsible for making sure our client listening and market research programs run smoothly. This position would ideally suit someone with a love of data and research, which in combination, allow for the firm to draw meaningful client insights and ultimately play a role in driving our client experience program - bringing client insights to life

**Performance and progress in the following areas will be the priorities for this position**:

- Coordination of the firm’s client listening programs including stakeholder management and development of internal communications
- Assisting the Senior Manager, Client and Market Research with the rollout of the firm’s market research framework
- Where required, development of communications to support program rollout and ensuring a high level of responsiveness to these programs
- Development of reporting through the use of Qualtrics dashboards and PowerBI to assist in the delivery of information to the firm.
- Review of client feedback data in order to draw out insights and pull together reports that assist the business to improve client experience.

**To be successful in this role, ideally you will have**:

- Tertiary qualifications in sales, marketing, communications or commerce
- Previous experience in the delivery of client feedback programs, including prior experience with survey platforms and CRM systems
- Strong communication skills (both written and verbal)
- Advanced knowledge of Microsoft Office Suite
- Excellent stakeholder management skills including the ability to quickly build rapport, influence, persuade and negotiate.
- Exceptional time management skills and the ability to coordinate multiple projects simultaneously
- Resilience and self-motivation - able to work autonomously with a large degree of flexibility and adaptability
- A genuine desire and commitment to going beyond delivery, including assisting to build knowledge and skills development of our people, and contribution to client and firm initiatives.

**What we will offer you**

BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.

We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.

As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA).

IDEAS | PEOPLE | TRUST #LI-DO1

**#BDOCareers

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