Sales Development Representative, Customer

2 months ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**How you can help make a better world of work**:
This individual will drive qualified pipeline opportunities through frontline inbound and outbound activity within our **existing customer accounts** - amplifying the work of over 100 million people with existing Culture Amp customers. Customer SDRs look across all segments of our Customer Base (from Emerging to Enterprise), serve as brand ambassadors within the Customers journey, and build on the foundation for the experience with Culture Amp.

**_As one of the members of this business-critical team, you will:_**
- Work in partnership with our Account Managers, Marketing and SDR Leaders to plan & deliver agreed engagement with our existing customer accounts to drive expansion of our existing customer use of our Culture Amp products
- Respond promptly and appropriately to all inbound inquiries made by our existing customers via our website through form fills, events, and phone calls. Demo requests must be responded to within one hour
- Identify and research the right existing customer accounts to engage with, incorporating daily review of major changes within assigned accounts via strategic tools (i.e LinkedIn Sales Navigator, 6Sense)
- Review and analyze activity metrics to consistently reach your goals. Regularly review Outreach sequence specific content and adjust accordingly
- Effectively qualify existing customer account interest that could be great expansion opportunities using the company qualification process.
- With effective time management, you balance inbound and outbound outreach and territory/segment-based strategy in partnership with Account Manager & Marketing direction. You refine your tactics weekly, review your strategy quarterly, and align your activities to the activity calendars of other departments as appropriate (e.g. Marketing).
- Conduct research on what's going on at the existing customers & markets you are targeting: HR news/trends, and develop an understanding of how micro and macro events affect our customers, their organization, their people - and position how Culture Amp can help
- Collaborate closely with stakeholders such as marketing and sales, creating alignment to drive customer success and longevity
- The Key Performance Indicator (KPI) creates pipeline opportunities.

**_You are:_**
- 1-3 years of experience in sales or sales development, preferably in a B2B environment
- Excellent verbal and written communication skills with strong phone presence and ability to conduct cold calls
- Time management and organizational skills
- Self-motivated, resilient and results-driven
- Quick learner and adaptable to new technologies and processes
- A team player with a positive attitude - with experience in working in close partnership with Sales & Marketing
- Proficiency using SDR tools such as Salesforce, Outreach, 6Sense, Chili Piper, LinkedIn, GSuite

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Da

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