Key Account Manager

4 weeks ago

Canberra, Australia ISS Full time

**Job no**: 529416

**Work type**: Full time

**Location**: Canberra

**Categories**: Healthcare, General Management

**_”Connecting People and Places to Make the World Work Better”._**

**_ Who We Are:_**

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care.

**About the Role**:
We are seeking an experienced and highly motivated Key Account Manager to join our Healthcare team in the ACT. As the Key Account Manager you will be responsible for leading the Leadership team that manages our frontline placemakers as they deliver the daily cleaning and waste operations across the site whilst maintaining and building a positive relationship with the client and other key stakeholders. This is a vital role that reports directly into our Regional General Manager for the Health Division. In maintaining the client relationship you will take ownership of developing strategies for business development, identify growth opportunities as well as implementing operational strategies to deliver high quality service delivery.

**You should have the following skills and experiences**:

- Management experience in a similar role ideally within a large health care facility
- Proven experience in Mentoring, coaching and professional development of direct reports on an ongoing basis
- Proven Relationship management skills to be able to establish trust and credibility with the client and develop a deep understanding of their needs and challenges.
- Excellent written and verbal communication skills to communicate effectively with clients, colleagues, and other stakeholders.
- Recommending continuous quality improvement initiatives
- Ensuring the sites financial operations are meeting or exceeding targets
- Exceptional planning, financial and analytical skills
- HSE experience in tool box talks and risk assessment
- Experience in reporting and presenting to Regional and Executive Managers
- Demonstrate a positive attitude and drive to deliver strong customer service
- Genuine interest in working with and caring for your people and clients
- Working knowledge of workplace health & safety regulations

**Criteria**:

- Experience in Cleaning Operations Management is essential
- Current National Police Clearance (dated in the last 3 months)
- Working With Children Check clearance
- COVID 19 Vaccination Certificate outlining Full vaccination is required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply.

**Working with us**:

- Competitive salary packaging
- An exciting career with future potential growth opportunities
- Ongoing learning and development opportunities
- Internal opportunities within our global organisation

**Advertised**: 06 Apr 2023 AUS Eastern Standard Time
**Applications close**:

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