Rooms Controller/front Desk Supervisor

6 months ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24088646

**Job Category** Rooms & Guest Services Operations

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.

**About the Hotel - W Melbourne**

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

**About the Welcome**

The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

**Why Join W Melbourne?**
- Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International's global room night discounts for you and your loved ones.
- Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.
- Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.
- Engage with Marriott's TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.
- Earn a paid day off on your birthday because we believe in celebrating our rockstars - YOU
- Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
- Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

**About You**
- A proactive and upbeat demeanor that inspires excellence.
- Keen to take on new challenges and grow within your career.
- Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

**About the Role**
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organise and coordinate check-in/pre-registration procedures for arriving groups
- Review/track/accommodate requests for room/check-out changes when possible and communicate status to appropriate talents
- Confirm reservations and cancellations
- Review out-of-order rooms daily and rooms inventory
- Ensure rates match market codes and documentation exceptions
- Set up/process all guest check-ins and check-outs
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. _Be_ where you can do your best work,_ _begin_ your purpose, _belong_ to an amazing global_ _team, and _become_ the best version of you._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service

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