Service Manager

3 months ago

Sydney, Australia Westpac Banking Corporation Full time

Service Manager - Asset Management

**How will I help?**

The Service Manager will facilitate the end-to-end analysis and understanding of the Westpac Hardware and Software asset management capability. This involves managing the data elements, data ingestion, understanding the inventory and assets through Flexera's FlexNet Management Suite (FNMS) for software assets and ServiceNow Hardware Asset Module (HAM) for hardware assets, as well as supporting and optimising all of the repositories. This role will use analytical skills and tools to understand the nature of the asset base and to make observations and recommendations on process improvements. The role entails problem solving of incidents and issues, data validation and interpretation and integration with other Westpac systems.

Your key responsibilities include:

- Monitor and manage TACM asset management systems, including ensuring data quality, system execution and consistency of output.
- Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
- Analyse and interrogate TACM systems and processes to drive improved outcomes and to identify opportunities and efficiencies.
- Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
- Ensure TACM systems operate to an optimal standard.

**What's in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

**What do I need?**

Essential:

- Hardware and/or Software Asset Management experience.
- Qualification in a Data based discipline.
- Ability to analyse data and make observations.
- Problem solving.
- Ability to present ideas in a meaningful way.

Desirable:

- IT experience.
- Influencing and relationship management.
- SQL Query (preferred),.Net, Python or similar.
- PowerBI skills.

**What is it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I apply?**

Start here. Just click on the **APPLY **button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002098620836

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