Manager Dispute Services

1 month ago

Sydney, Australia NSW Department of Customer Service Full time

**Manager Dispute Services - NSW Rental Commission**

**Grade**: Clerk Grade 11/12
**Duration**: Ongoing
**Location**: Sydney

**About the Team**
Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy matters to support our network of stakeholders and customers. This role leads a specialist team to support core business of NSW Fair Trading to provide high quality tenancy advice and dispute resolution services.

**Your Responsibilities**:

- Lead and manage a team to deliver comprehensive case management and dispute resolution services in line with legislative and procedural requirements, to meet performance targets and organizational objectives.
- Provide direction and leadership to develop a supportive culture and collaborative team environment and build internal expertise and capability to ensure delivery of high-quality dispute resolution services for all complex rental disputes.
- Provide expert technical advice on complex and sensitive case management practice and procedure issues to build capability within the teams to ensure optimal service delivery
- Develop and maintain effective working relationships with member and non-member decision makers delegates and other stakeholders to deliver solutions that meet regulatory requirements
- Monitor the delivery of services, including identifying and resolving challenging issues, to ensure on time and quality registry and case management outcomes
- Lead the development, implementation and assessment of continuous improvement initiatives including improvements to registry, case management and end-to-end dispute resolution processes to ensure a high standard of quality and efficiency service is maintained
Provide specialist advice on programs, initiatives and opportunities for service improvement, enhanced customer experience to support change and business improvement
- Identify, evaluate and report on business operational performance issues and risks to formulate plans and strategies to ensure effective use of resources and deliver improved outcomes and services

**About You**
- Current and extensive technical knowledge of case management practice and procedure in a dispute resolution environment.
- Extensive experience in delivering sustainable improvements in processes, procedures, and systems in a high-volume case management environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of stakeholders.
- Strong analytical and problem-solving skills, with the ability to make sound decisions based on inspection findings.
- High level of attention to detail and accuracy in documentation and reporting.

**Essential requirements**
- Strong knowledge of rental law and regulations in New South Wales.
- Tertiary qualifications and/or relevant industry experience.
- Satisfactory criminal records check

**Desirable**
- ** **Experience in tenancy law, property management and advice services.

**How to Apply**:
Attach an up-to-date resume (max 5 pages) and a brief cover letter outlining how your skills and experience align to the role.

Salary Grade 11/12, with the base salary for this role starting at $139787 base plus superannuation

**Closing Date: Monday, 25th November 2024 by 10:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Manager Dispute Services

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...

  • Manager Dispute Operations

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Manager Dispute Operations The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO...

  • Manager Dispute Operations

    1 week ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Manager Dispute Operations The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO...

  • Manager Dispute Operations

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO includes Retail Operations,...

  • Operational Disputes Manager

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    The Commonwealth Bank of Australia is a leading financial institution in Australia, offering a range of banking and financial services to individuals and businesses.Job SummaryThis role is responsible for leading the disputes team, including the representations and arbitrations functions. The successful candidate will be expected to manage a team of 15-20...

  • Disputes Manager

    6 months ago

    Sydney, Australia D'Arcy Weil Full time

    Lead dispute resolution for major infrastructure projects. - Protect client interests and minimise project disruption. - Collaborate with project teams and legal experts. **D'Arcy Weil is representing a global leader in the development of major infrastructure projects, including road and rail networks, leveraging cutting-edge technology and sustainable...

  • Dispute Resolution Professional

    3 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Make a difference as a professional in dispute resolution.As part of the largest general insurance group in Australia and New Zealand, we offer a unique opportunity to work with us. With our industry-leading approach and fast-paced team, you will be managing disputes arising from unresolved complaints.We are looking for a skilled Dispute Resolution...

  • Dispute Resolution Professional

    3 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team in Australia and New Zealand. As a key member of our dispute resolution team, you will be responsible for managing disputes that arise from unresolved complaints.Your Key Responsibilities:Manage internal and external disputes ranging...

  • Dispute Resolution Officer Financial Services

    6 months ago

    Sydney, Australia SB Recruitment Pty Ltd Full time

    **The Company..** This market leading organising is searching for a Disputes Specialist who has a passion for helping customers and delivering exceptional service. This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field. This organization is a major player within the asset finance...

  • Prospa Dispute Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Prospa Full time

    We are seeking a skilled Customer Resolution Officer to join our team at Prospa, a leading provider of small business finance.Location: SydneyThe role is focused on managing and resolving customer disputes through Prospa's Internal and External Dispute Resolution frameworks.Key responsibilities include:Resolving customer disputes through Prospa's Internal...

  • Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Explore a dynamic career as a Dispute Resolution Professional with IAG, the largest general insurance group in Australia and New Zealand. Our team is driven to make a difference, and we're looking for an exceptional individual to join us.As a Dispute Resolution Specialist, you will be responsible for managing disputes arising from unresolved complaints. You...

  • Manager External Dispute Resolution

    3 months ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Manager External Dispute Resolution **Closing date**:Monday October 10th, 5pm** **Position Description: PD - Manager External Dispute Resolution (Aug 2024) (1).docx** **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Manager External Dispute Resolution** you will report to the **Head of Consumer Resolution **and...

  • Lawyer/associate - Disputes (Building &

    6 months ago

    Sydney, Australia Montgomery Full time

    3+ Years' PAE - Work with leading partners - Competitive remuneration One of Australia's leading boutique law firms is in growth mode and are looking to take on a quality commercial disputes lawyer to focus on building and construction matters. **Dispute Resolution team** The Dispute Resolution team covers the full gamut of litigation across broad...

  • National Manager Internal Dispute Resolution

    6 months ago

    Sydney, Australia Allianz Australia Full time

    **.** **N**ational Manager, Internal Dispute Resolution | Consumer | Sydney or Melbourne Based** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing...

  • Tax Dispute Resolution Expert

    2 weeks ago

    Sydney, New South Wales, Australia KPMGau Full time

    About UsKPMG Law is a leading national team of Tax Dispute Resolution and Controversy specialists with extensive experience in assisting clients in preparing for, managing and resolving tax risks and disputes. Our dynamic and growing team is looking for experienced lawyers who have expertise in tax, tax law and tax disputes.Your OpportunityIn this role, you...

  • Dispute Resolution Specialist

    6 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Disputes Legal Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Allen & Overy Full time

    Company OverviewA&O Shearman is a leading global law firm with a strong presence in 29 countries worldwide. With a fluency in English law, US law, and the laws of major markets, we provide unmatched insight and delivery to our clients. Our work on significant deals and disputes has the potential to shape the future.We offer exceptional opportunities for our...

  • Dispute Resolution Specialist

    7 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    6 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, Australia IAG New Zealand Full time

    Make a difference as an** External Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as an **External Dispute Resolution (EDR) Specialist.** Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder...