Operations Coordinator

4 months ago

Brisbane, Australia The Travel Junction Full time

**Job no**: 517831

**Brand**: The Travel Junction

**Work type**: Fixed Term Contract

**Location**: New South Wales, Queensland, Victoria

**Categories**: Operations & Professional Services, Wholesale & Product

**About the Opportunity**

The Travel Junction (TTJ) provides Flight Centre Travel Group’s travel product to the global travel trade, through a range of connectivity solutions.

We are currently seeking a highly organised Operations Coordinator to assist with the management of daily business activities and administrative tasks, for an initial 6 month period to cover parental leave, with a view to extend. This role may be based in either Brisbane, Sydney or Melbourne.

The Operations Coordinator's responsibilities include assisting with day-to-day management of business operations, case management, booking support, administrative duties, support escalations, and integration projects.

To be successful as an Operations Coordinator, you should be able to resolve problematic situations efficiently and have excellent communication and organisational skills. Ultimately, an outstanding Operations Coordinator should be able to ensure the smooth day-to-day operations of the TTJ business.

**Reporting to**:Director of Customer Experience

**What you will be doing**:

- Develop and maintain excellent working relationships across the TTJ Team and other key internal Flight Centre business units
- Assist with strategic planning, periodic reporting, and customer relationship management
- Assist with customer integration project management by creating assignments, tracking progress, resolving issues, tracking actions and tasks
- Manage, communicate, and resolve customer service and product related items to achieve optimal customer experience driven outcomes
- Assist customers with booking support and escalations
- Preparing and maintaining standard operational process documents and sites
- Manage and maintain all incoming Salesforce cases and escalations
- Attendance at in and out of country meetings, conferences, educational trips, and training sessions

**What you will need**:

- Previous experience and in-depth knowledge of the Travel and Tourism industry desirable
- Intermediate knowledge of travel reservation/GDS/booking systems
- Advanced/Intermediate Salesforce experience preferred
- Excellent written and verbal communication skills
- High degree of interpersonal skills and ability to interact at a high level
- Proven ability to work collaboratively with others
- Dynamic, outgoing personality, self-motivated, resourceful, innovative, with a high degree of customer service
- Data driven - comfortable at interpreting data and using data to deliver outcomes and improve processes
- Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Team Player
- Must possess superior organisational skills

**What’s in it for you**:

- Work with Australia’s largest travel retailer
- OTE $70 k p.a. plus super (pro rata)
- Global career opportunities in a network of brands
- We embrace a hybrid workplace, with work from home and office options available
- Generous travel discounts on flights, hotels, cruises and insurance for you, your family and friends
- Thrive in a diverse and inclusive environment
- Discounted financial and health services

LI-CM1#TTJ#LI-Hybrid
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

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