Key Account Manager

5 months ago

Erskine Park, Australia Lindsay Australia Limited Full time

Leading transport and logistics company
- Growth and professional development opportunities
- Free on site parking

**About Lindsay Transport**:
Lindsay Transport is one of the largest transporters of fresh produce and refrigerated freight in Australia and specialise in temperature sensitive, time-slotted freight into Central Markets and major Grocery Distribution Centres. We operate a network of freight terminals with significant cold room facilities across Australia and employ a staff of approximately 1,600 workers.

If you’re successful in joining us, you’ll be joining a team where creativity, diversity and innovation are encouraged. Every member of the Lindsay Group enjoys the opportunity and support to follow their dreams, face new challenges and aim for the impossible.

**About the role**:
Lindsay Transport is currently seeking a Key Account Manager to join the team based at our Sydney Depot. The position will be offered on a permanent full-time basis on a Monday - Friday roster commencing at 9:00am.

**Duties and responsibilities of the role will include but not be limited to**:

- Manage customer relationships with key accounts for the Sydney Depot
- Facilitate and manage customer orders and jobs received
- Provide help and advice to key accounts
- Investigate and resolve customer concerns / complaints
- Manage key account complaints / incidents and report requests for compensation / refunds
- Liaise with operational staff to ensure all customer requirements are met

**About the requirements**:

- Previous experience in customer service / administration as part of a busy fast paced team is essential.
- Previous experience in the transport or logistics industry (preferred)
- Attention to detail, accuracy and ability to prioritise high volume workload
- Exceptional problem-solving skills to enable you to liaise effectively with customers, management, staff and external stakeholders
- Positive attitude with the willingness to learn
- Superior planning and organisational skills
- A genuine care factor for the needs of the internal and external customer

Lindsay Transport operates with a culture of honesty and openness.

**Company benefits**:

- Competitive remuneration
- Access to Employee Assistance Program (EAP)
- Free onsite parking
- Novated leasing and staff discounts
- Access to personal development through education
- At Lindsay's, we believe in investing in the future generation. That's why we offer a comprehensive Traineeship Program designed to provide valuable on-the-job training and development opportunities. Whether you're just starting your career or looking for a change, our Traineeship Program can offer you a rewarding and fulfilling career path in the logistics industry, while also earning a nationally recognized qualification._

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