Service & After Sales Manager

5 months ago

Brisbane, Australia Integrated Talent Advisory Full time

Join a business with all of the excitement of a start-up
- Secured by the backing of a stable and successful global multinational
- Champion niche, best-in-class technology to a variety of industries

**Summary**:
This is a golden opportunity to become the second Australian employee to join a European multinational business with offices in 8 countries and annual revenue of $160 million AUD. The newly created role of ‘Service and After Sales Manager’ will be reporting to the General Manager of Australia as the market penetration gains momentum. Although there are already plenty of existing customers in Australia, this is the first time we have offered dedicated technical aftermarket support based here. This is a deliberate strategic decision, made by HQ in Germany, to focus on the Australian market by providing direct support to customers here, rather than relying on distributors alone. This will not only improve our supply chain; your work will ensure our customer experience evolves beyond what our customers in this region have seen before. You will be a welcome trusted advisor by customers nationwide.

**Context**:
Regardless of whether our customers are optimizing an existing plant or developing a new one - we supply the efficient, reliable and economical high-performance blowers and compressors for them.

**The Role**:
As the ‘Service and After Sales Manager’ you will be the face of the company and after sales service and technical support. We are looking to invest in your training, you will fly to Germany to be inducted into the business, which will equip you with the product knowledge to be disseminated to customers in Australia.

The role responsibilities are focused on two areas:

- 1) Maintenance:

- Independent execution of assembly orders in Australia and
- On-site or remote electrical and mechanical commissioning of fans
- Mechanical connection and installation of peripherals
- Parametrization of drive control
- Execution of electrical and mechanical inspection and maintenance work, such as maintenance of electric motors
- Assembly and alignment of fans
- Commissioning of measurement sections and sensors
- Vibration measurement and monitoring
- On-site wheel balancing
- 2) Spare parts:

- Commercial and technical processing of spare parts inquiries and orders in close contact with HQ
- Processing of service and after sales inquiries, creating offers, and order processing in the SAP and CRM systems
- Identification of spare parts for current and older equipment based on bills of materials, drawings, or commercial documents
- Determining spare part requirements for planned service interventions at the customer's site
- Creation of plant-specific offers for spare part packages and pricing
- Customer consultation and follow-up on offers
- Internal collaboration with procurement, manufacturing, and design departments

**Success profile**:

- Strong customer and service orientation
- Willingness to travel
- Experience with equipment assembly / commissioning or maintenance and servicing
- Knowledge of materials management and master data maintenance
- Professional experience in spare parts sales for industrial equipment

A technical background in mechatronics or industrial electronics; or comparable field is critical. We are seeking familiarity with as many of the following: drive technology, power electronics, measurement and control technology, sensors, hydraulics, or oil supply technology.

**The following attributes are advantageous**:

- Knowledge of / Experience with industrial welding
- Experience with SAP S/4 (SD and MM)
- Experience working with CRM systems such as C4C or Salesforce
- Commercial experience with contract management

**We are looking for colleagues who**:

- Are team players and value collegial cohesion: Success together
- Are motivated to further develop themselves personally and professionally
- Who can work independently and projects as part of a team
- Have a passion for new working methods and processes
- Are interested in new technologies
- Approach complex tasks positively, showcasing both analytical and creative thinking
- Offer more than standard solutions - just like our products

**What’s in it for you?**

This is not a status quo rolewe are in the early stages of our organizational maturity in Australia. You will be empowered by a global business, travelling internationally, working with niche technology to establish, and run the aftermarket service business for the first time This is an channel for a high caliber, professionally adventurous technical person with an entrepreneurial mindset.

**Next Steps**:

  • Senior Financial Services Business Development Manager

    1 week ago

    Brisbane, Queensland, Australia AMP - General Full time

    About the RoleWe are looking for a highly motivated and experienced Business Development Manager to join our AMP Wealth team. As a Business Development Manager, you will be responsible for growing our new business sales and developing strong relationships with independent financial advisers and licensees.Key ResponsibilitiesGrow New Business Sales: Execute...

  • New Business Manager, Wealth

    3 weeks ago

    Brisbane, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Business Development Manager

    5 days ago

    Brisbane, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking an experienced Business Development Manager to join our team at AMP Wealth. As a key member of our sales team, you will be responsible for growing our new independent advisers' funds under administration in our flagship platform & master trust products through new business sales.This role requires a disciplined approach to...

  • New Business Development Manager, Wealth

    3 weeks ago

    Brisbane, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking a highly motivated and experienced New Business Development Manager to join our Wealth team at AMP. As a key member of our sales team, you will be responsible for growing our new independent advisers' funds under administration in our flagship platform & master trust products through new business sales.Key ResponsibilitiesDevelop...

  • New Business Manager, Wealth Development

    3 weeks ago

    Brisbane, Queensland, Australia AMP - General Full time

    Job DescriptionWe are seeking a highly motivated and experienced Business Development Manager to join our team at AMP. As a key member of our Wealth Management team, you will be responsible for growing our new independent advisers' funds under administration in our flagship platform & master trust products through new business sales.Key...

  • New Business Development Manager

    2 weeks ago

    Brisbane, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking a highly motivated and experienced Wealth Management Professional to join our team at AMP. As a key member of our sales team, you will be responsible for growing our new independent advisers' funds under administration in our flagship platform & master trust products through new business sales.Key ResponsibilitiesDevelop and...

  • Business Development Manager

    3 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleAs a Business Development Manager, you will be responsible for driving sales excellence and fostering customer relationships across southeast Queensland. You will join a leading manufacturer in the construction industry, where you will have the opportunity to work in a dynamic and fast-paced environment.Key Responsibilities:Conduct regular...

  • After Sales Representative – Construction Equipment

    2 months ago

    Brisbane, Australia CJD Equipment Full time

    After Sales Representative – Construction Equipment CJD Equipment is seeking an After Sales Representative to join our successful Guildford Team, to attract new customers and provide a second-to-none service to our existing customers! Reporting to the State Parts Manager – CE WA, you will work closely with the rest of the team to develop...

  • Business Development Manager

    4 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    {"title": "Senior Business Development Manager", "subtitle": "Drive Sales Excellence and Foster Customer Relationships", "content": "Are you a sales professional looking for a challenging and rewarding opportunity? We have an exciting role for a Senior Business Development Manager to join our team at BTA Sales.This is an autonomous role where you will have...

  • Business Development Manager

    3 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    {"title": "Senior Business Development Manager", "subtitle": "Drive Sales Excellence and Foster Customer Relationships", "content": "Are you a sales professional looking for a challenging and rewarding opportunity? We have an exciting role for a Senior Business Development Manager to join our team at BTA Sales.This is an autonomous role where you will have...

  • Business Development Manager

    4 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    {"title": "Senior Business Development Manager", "subtitle": "Drive Sales Excellence and Foster Customer Relationships", "content": "Are you a sales professional looking for a challenging and rewarding opportunity? We have an exciting role for a Senior Business Development Manager to join our team at BTA Sales. As a key member of our sales team, you will be...

  • Business Development Manager

    4 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at BTA Sales. As a key member of our sales team, you will be responsible for driving sales growth and fostering strong relationships with our customers in the southeast Queensland region.Key Responsibilities:Develop and execute sales strategies to...

  • Senior Business Development Manager

    3 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Business Development Manager to join our team at BTA Sales. As a key member of our sales team, you will be responsible for driving sales growth and fostering strong relationships with our customers in the southeast Queensland region.Main ResponsibilitiesDevelop and execute sales...

  • Sales/customer Service Officer

    5 months ago

    Brisbane, Australia KBH Solutions Full time

    Salary up to $60K plus Super and Bonuses - Hybrid working from Home and Office after probation - Based in Brisbane CBD - Close to public transport We are currently looking for a Sales and Customer Service Officer to join this great insurance team, handling inbound calls from customers regarding a range of insurance products. Focused on new business and...

  • HR Manager

    1 month ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking an experienced HR Manager to join our team at BTA Sales. As a key member of our leadership team, you will be responsible for developing and executing strategies that align with our company's objectives, overseeing all HR functions, and fostering a positive workplace culture.Main ResponsibilitiesDevelop and execute HR strategies...

  • HR Manager

    3 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking a highly skilled and experienced HR Manager to join our team at BTA Sales. As a key member of our leadership team, you will be responsible for shaping and implementing strategies that align with our business goals.Main Responsibilities:Develop and execute HR strategies that drive business growth and successOversee all HR...

  • HR Manager

    3 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking an experienced HR Manager to join our team at BTA Sales. As a key member of our leadership team, you will be responsible for shaping and implementing strategies that align with our business goals.Main Responsibilities:Develop and execute HR strategies that drive business outcomesOversee all HR functions, including recruitment,...

  • Catering Services Manager

    5 months ago

    Brisbane, Australia Parliamentary Service Full time

    **About us**: Parliamentary Catering Services provides innovative and cost-effective catering services for Members of Parliament, official guests, staff of the Parliamentary Service and approved guests. Catering Services operates in a semi-commercial environment within the public sector. A unique opportunity exists at Queensland Parliament for a Catering...

  • HR Manager

    4 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking an experienced HR Manager to join our team at BTA Sales. As a key member of our leadership team, you will be responsible for developing and executing strategies that align with our business objectives, overseeing all HR functions, and fostering a positive workplace culture.Main ResponsibilitiesDevelop and execute HR strategies...

  • HR Manager

    4 weeks ago

    Brisbane, Queensland, Australia bta Sales Full time

    About the RoleWe are seeking an experienced HR Manager to join our team at BTA Sales. As a key member of our leadership team, you will be responsible for developing and executing strategies that align with our business objectives, overseeing all HR functions, and fostering a positive workplace culture.Main ResponsibilitiesDevelop and implement HR strategies...