Manager, Technical Aws Enterprise Support

7 days ago

Melbourne, Australia AWS Australia Pty Ltd Full time

5+ years experience managing technical teams of senior individual contributors
5+ years of experience in direct customer engagement (technical account management, business relationship management or consulting), with a focus on support to senior executives (Vice President and C-level)
Must have a track record of effectively managing technical teams remotely
Experience scaling an organization through rapid growth or expansion
Estimated ~25% domestic travel requirement

Job summary
**Location note - This role will lead a team with people in Sydney and Melbourne and so this role can be located in either city.**

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon’s largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.

In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with Australian customers.

You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

You will lead support reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

Every day will bring new and exciting challenges on the job while you:

- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Experience in technical account management, business relationship management or consulting
- Experience working with Software/Independent Software Vendor industry
- Experience scaling an organization through rapid growth or expansion
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- Experience with AWS service offerings
- Innovative thinking and bias for action balanced with a strong customer and quality focus
- Record of driving projects to improve support-related processes and the technical support experience
- Passionate about customers and new technology

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • AWS Enterprise Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Account Manager to join our team at Amazon Web Services (AWS). As a key member of our Enterprise Support team, you will play a critical role in driving the success of our enterprise support customers in building applications and services on the AWS platform.Your primary...

  • AWS Cloud Adoption Manager

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    As an Enterprise Service Manager at Amazon Web Services (AWS), you'll have the opportunity to work closely with some of ANZ's most innovative organizations, serving as a trusted strategic partner and advisor. In this role, you'll be responsible for orchestrating cross-functional teams to design and implement comprehensive cloud adoption, modernization, and...

  • Technical Account Manager

    2 days ago

    Melbourne, Australia AWS Australia Pty Ltd Full time

    Understanding of I.T infrastructure, Web Technologies, Systems Administration, DevOps and/or Application Development - Experience in a similar role as a Technical Account Manager, Principal Consultant, Operations Manager, Service Delivery etc. - Experience leading IT transformation in Enterprise scale environments - Internal enterprise or external...

  • Enterprise Services Director, AWS Professional Services

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    We're looking for a highly skilled and experienced professional to join our team as an Enterprise Services Manager at Amazon Web Services (AWS). As a key member of our team, you will play a critical role in driving cloud transformation and adoption across our customer base. This is an excellent opportunity to leverage your expertise and skills to drive...

  • AWS Cloud Technical Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Amazon Web Services (AWS) is seeking an experienced Cloud Support Engineer to join its team in AU. As a Cloud Support Engineer, you will be responsible for providing top-notch support to customers, driving customer communication during critical events, and collaborating with internal teams to improve services.Salary Range: $120,000 - $180,000 per annum.About...

  • Technical Account Lead

    4 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    About the JobThis is a unique opportunity to join Amazon Web Services (AWS) as a Technical Account Manager, ES, and drive the success of our enterprise support customers in building applications and services on the AWS platform.As a key member of our Enterprise Support team, you will be responsible for providing expert advice and guidance on how to leverage...

  • BI Manager, Aws People Analytics, Aws People

    11 hours ago

    Melbourne, Australia AWS Australia Pty Ltd Full time

    5+ Years of experience working with data in an analytical sense - 3+ Years of building and managing teams - 5+ Years of data visualization building experience - Bachelor’s Degree in Statistics, Information Systems, Data Analytics, or related technical/engineering field - Excellent writing and communication skills Job summary Are you someone who likes to...

  • AWS Personnel Security Manager

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Job Overview:As the AWS Personnel Security Manager, you will be responsible for leading a team of security experts to operate and continuously improve industry-leading personnel security programs and processes. This challenging role requires innovative thinking and a strong customer focus.AWS runs a globally distributed environment, handling massive volumes...

  • Chief Security Officer, AWS Protection

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Job Title: Chief Security Officer, AWS ProtectionThis is a high-level role that requires visionary thinking and strong leadership skills. As the Chief Security Officer for Amazon Web Services (AWS) Protection, you will lead a team of security experts to develop and implement industry-leading personnel security programs and processes.AWS operates in a...

  • AWS Cybersecurity Leader

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    About the Job:We are seeking an experienced Cloud Security Director to join our team at Amazon Web Services (AWS). As a key member of our cybersecurity leadership team, you will be responsible for driving security outcomes across our cloud capability. This includes managing a team of cybersecurity experts, coordinating engagements with internal and external...

  • Enterprise Modernisation Lead

    6 days ago

    Melbourne, Australia AWS Australia Pty Ltd Full time

    10+ years relevant work experience in technology enabled consultative solution selling or business development roles focused on transformation in large enterprises - 5+ years experience developing, implementing, managing and executing field programs Job summary Would you like to engage with organizations to help them achieve extensive business value by...

  • AWS Cloud Support Engineer

    5 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Company Overview:">Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.We empower customers from successful startups to Global 500 companies to power their businesses with our robust suite of products and services.About the Job:">This role involves leveraging...

  • Aws Technical Consultant

    4 months ago

    Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Cloud Solutions Architect

    4 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    About the RoleThis is an exciting opportunity to join Amazon Web Services (AWS) as a Technical Account Manager, ES. As a key member of the Enterprise Support team, you will play a crucial role in leading the success of enterprise support customers in building applications and services on the AWS platform.You will work backwards from your customer to define a...

  • Physical SOC Manager, AWS Security Lead

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Amazon Web Services (AWS) is looking for a seasoned Physical Security Operations Centre (PSOC) manager to drive the development and implementation of a PSOC capability. The successful candidate will lead the design, development, and execution of a comprehensive PSOC strategy, leveraging their expertise in risk, threat, and vulnerability management to inform...

  • Cloud Transformation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Company Overview">Amazon Web Services (AWS) is a leader in cloud computing, providing a robust suite of products and services to power businesses. With a strong focus on innovation and customer satisfaction, AWS is the ideal place to launch your career.">About the Role">This is an exciting opportunity to join Amazon Web Services (AWS) as an Enterprise...

  • Enterprise Manager, Professional Services

    4 months ago

    Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    7+ years of technical specialist, design and architecture experience - 10+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience - 10+ years of external or internal customer facing, complex and large scale project...

  • AWS ANZ Alliance Lead

    5 days ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    **About the Role:**We are seeking an experienced professional to lead our alliance with key business consulting partners in Australia and New Zealand. As an AWS ANZ Alliance Lead, you will play a critical role in driving business growth and innovation in the region.Key responsibilities include developing strategic relationships with top-tier management...

  • Aws Cloudops Manager

    5 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $127,467 - $170,579 Occupation: IT and Telecommunications Reference: VG/DJ7530_AUG At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who...

  • Technical Account Manager

    7 months ago

    Melbourne, Australia Amazon Web Services Australia Pty Ltd Full time

    5+ years of technical engineering experience - Bachelor's degree As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers (TAMs) partner with some of the most iconic...