Service Desk Analyst
6 months ago
BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The Opportunity:
The primary focus of the Service Desk Analyst is to provide support to AIA users, customers and intermediaries through the provision of request, problem and incident management.
Working in this role you will be responsible for maintaining an exceptional customer experience by providing superior support services, ensuring any system issues are resolved in a timely manner.
- Acting as the first point of contact between the end user, intermediaries and Technology community
- Interacting with system vendors, technical specialists within Technology and colleagues in other departments to ensure users receive consistent experiences and support
- Working in rostered shifts including weekends and providing on-call support per schedule
- Ensuring all interactions are accurate entered and detailed information regarding the interaction is stored within the ticket within the ITSM system
- Monitoring all ‘High’ and ‘Major’ priority Service Desk issues to ensure prompt resolution
- Working closely with the Incident Manager and Service Desk Team Lead, ensure that approved communications are sent to the business in a timely manner
- Working in close partnership with the End User Computing (EUC) team and assist related activities when required
To be successful in this position, you will have:
- Previous demonstrated technical experience within enterprise environments with a focus on end user or customer service
- Demonstrated experience with Microsoft Active Directory and user administration
- Strong knowledge of data governance frameworks and methodologies (including data quality, metadata management and data lineage)
- Ability to share knowledge and demonstrate teamwork
- Demonstrate adaptability and customer centric focus
- ITIL Certification or demonstrated experience within ITIL an organisation would also be highly regarded
Why choose AIA:
- At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people
- AIA Australia is part of the larger regional Asia AIA Group, which is the largest public listed life insurance company in the Asia-Pacific region
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive working environment
- Flexible working arrangement
At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world’s leading science-backed wellbeing programme - we’ve started a movement to make Australia the healthiest, best protected nation in the world.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.
AIA is different. Are you?
-
Service Desk Analyst
3 months ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
Service Desk Analyst
6 months ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
4 weeks ago
Melbourne, Australia Optus Full time**Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...
-
Service Desk Analyst
2 months ago
Melbourne, Australia Specsavers AU Full timeContract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...
-
IT Service Desk Analyst
6 months ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Service Desk Analyst
3 months ago
Melbourne, Australia Parliament of Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...
-
Service Desk Analyst
7 months ago
Melbourne City Centre, Australia HAYS Full timeService Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....
-
Service Desk Analyst
6 months ago
Melbourne, Australia Profusion PAC Pty Ltd Full time6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...
-
Service Desk Analyst
6 months ago
Melbourne, Australia M&T Resources Full time**Melbourne** **IT & Telecomms** Help Desk / Support - Southeast suburbs - immediate start - 3-month initial contract - with possible extensions - Great govt client Our client is a local government located in the Southeast suburbs who are looking for a passionate and experience Service Desk Analyst to provide IT technical support, answering calls, work...
-
Service Desk Analyst
6 months ago
Melbourne Eastern Suburbs, Australia Robert Half Full timeDeliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...
-
IT Service Desk Analyst
7 months ago
Melbourne City Centre, Australia HAYS Full timeIT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP **Your new company** A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to...
-
Service Desk Analyst
6 months ago
Melbourne, Australia Experis Full timeA local government client **Short Term contract role** Rate - $48/hour - $55/hour + Super (depending on experience and skills) Location - Narre Warren (South Eastern Melbourne) **About the role -** **Skills**: - Degree or diploma in information technology or equivalent qualification is a must - Solid 5- 7 years' experience as a **Service Desk or within...
-
Service Desk Analyst
6 months ago
Melbourne, Australia PanAsia HR Resourcing Full time**Downloading, installing and configuring software to meet user requirements.**: - **Testing and updating existing software.**: - Escalating advanced IT support cases. - **Maintaining IT documentation including network and user details.**: - Documenting records of actions taken. - **Fixing hardware issues including replacing equipment and peripherals such...
-
Service Desk Analyst
3 months ago
Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time**Job no**: V13861 **Work type**: Ongoing Full Time **Location**: Melbourne **Categories**: Information Technology - Full time, permanent position - Melbourne location, 5 days in office - Commencing immediately The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory...
-
IT Service Desk Analyst
2 months ago
Melbourne, Australia Rentokil Initial Full timeOur friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Port Melbourne. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. The purpose of the role will be to be the first...
-
Service Desk Analyst
6 months ago
East Melbourne, Australia Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Service Desk Analyst
3 months ago
Melbourne City Centre, Australia Parliament of Victoria Full timeDepartment of Parliamentary Services We have a Service Desk Analyst opportunity for a 12 month fixed-term to assist in providing level 1 and 2 IT support to our clients. - PoV Grade 3, $74,580 - $82,571 About the role Are you looking for a role where you can provide service desk support to a diverse client group including Members of Parliament? In this role...
-
Service Desk Analyst
6 months ago
Melbourne, Australia Sharp & Carter Full timeExpand your experience across BAU and project work - Based in Mulgrave supporting multiple Melbourne sites - Contract role with a view to extend **This is a 3 month contract role for a Service Desk Analyst** reporting to the Service Delivery Manager supporting a workforce of 500+ employees (and growing!). As a member of the Service Delivery Team, you are...
-
Service Desk Analyst
6 months ago
Melbourne, Australia ABN Group Full time**Service Desk Analyst**: - 493323 - Melbourne - Information Technology - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** ABN Group is Australia’s leading construction, property and finance company, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors. We have built more than 80,000 new...
-
Service Desk Analyst
6 months ago
Melbourne, Australia Dynamo Recruitment Full timeMUST BE AUSTRALIAN CITIZEN TO ACHIEVE BASELINE CLEARANCE - HYBRID WORKING SET UP BASED OUT OF MELBOURNE - APPLY ASAP FOR PROMPT CONSIDERATION This Federal Government Department requires the services of a level one (1) Service Desk Analyst with a proven record of accomplishment and experience in supporting users in an ITIL standard corporate ICT...