Service Desk Analyst

4 weeks ago


Melbourne, Australia Sharp & Carter Full time

Expand your experience across BAU and project work
- Based in Mulgrave supporting multiple Melbourne sites
- Contract role with a view to extend

**This is a 3 month contract role for a Service Desk Analyst** reporting to the Service Delivery Manager supporting a workforce of 500+ employees (and growing).

As a member of the Service Delivery Team, you are the primary point of contact for all users for IT as well as users of the online ordering system.

**Responsibilities include**:

- Respond to customer inquiries promptly, courteously and efficiently.
- Configure and provide assistance for end-user devices such as laptops, desktops, and mobiles.
- Assist in the Installation, configuration and maintenance of all IT equipment.
- Administration in an Active Directory and Azure AD hybrid environment.
- Visit multiple sites to provide guidance and support for users face to face and online.

**You will also have experience supporting**:

- Microsoft Windows 10 / 11.
- MS Office 365 - Outlook, Excel, Word, PowerPoint, One Note and One Drive.
- MS Teams.
- Microsoft 365 cloud-based environment (Azure AD, Exchange and Intune).
- Active Directory
- Fresh Service

If you have exceptional customer service skills then we would love to hear from you.


  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...

  • Service Desk Analyst

    2 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH95230_1666838186 **Contact** Xavier Cusack **Posted** about 6 hours ago - WFH - Melbourne CBD location - Government agency Our Client is looking for a Service Desk Analyst to be responsible for the day-to-day support and future design of the...


  • Melbourne, Australia Citywide Full time

    **IT Service Desk Analyst**: **Job no**: 494574 **Work type**: Full time **Location**: Melbourne - CBD & Inner Suburbs **Categories**: Information & Communication Technology Citywide have an opportunity for a **Level 1 Service Desk Analyst** to join our close knit and supportive team. Reporting to the IT Service Desk Lead, you will be handling technical...

  • Service Desk Analyst

    3 weeks ago


    Melbourne, Australia Woods & Co Recruitment Full time

    Convenient Melbourne CBD office location - Established progression plan into a Senior Service Desk Analyst role - Work for one of Australia's preeminent investment and wealth management firms **Woods & Co Recruitment** are on the lookout for a Service Desk Analyst to join our client’s established team **IMMEDIATELY**! This is an unrivalled opportunity to...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Australia Profusion PAC Pty Ltd Full time

    6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia DXC Technology Full time

    DXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...