Service Desk Analyst

7 months ago


Melbourne, Australia Profusion PAC Pty Ltd Full time

6 month initial contract with a view to extension/perm
- Global financial services organisation
- Collaborative, high-performing culture
- **IT Service Desk Analyst Level 2 - 6+ month min contract**:

- **Global financial services organisation**:

- **Collaborative, high-performing culture**
- **WFH 2 days per week minimum**

**Company Overview**

Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

**Role Overview**

In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.

This will include but not limited to:

- End-user support
- Managing urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders

**Skills and Experience**

***
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.

The following skills and experience are required to be considered for this position:

- Demonstrated knowledge of Microsoft operating systems.
- A strong service focus
- ITIL experience.
- ServiceNow ticketing system experience.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding customer service skills.
- Excellent written and verbal communication skills

**What’s on Offer**

This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.

Benefits includes:

- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days



  • Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...


  • Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    4 months ago


    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...


  • Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...


  • Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    7 months ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    3 months ago


    Melbourne, Australia Specsavers AU Full time

    Contract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by‍08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...


  • Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...


  • Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    4 months ago


    Melbourne, Australia Parliament of Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...


  • Melbourne, Australia Talent Street Full time

    **Service Desk Analyst - 3 month contract with possible extensions - Victorian Government Agency - Melbourne** **Responsibilities** - Adhere to ITIL best practices as outlined in the IT’s procedures. - Maintain ownership of logged Service Desk tickets. - Provide 1st and 2nd level support in accordance with agreed service levels. - Assist in the...

  • Service Desk Analyst

    7 months ago


    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....


  • Melbourne, Australia Woods & Co Recruitment Full time

    Convenient Melbourne CBD office location - Established progression plan into a Senior Service Desk Analyst role - Work for one of Australia's preeminent investment and wealth management firms **Woods & Co Recruitment** are on the lookout for a Service Desk Analyst to join our client’s established team **IMMEDIATELY**! This is an unrivalled opportunity to...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Australia DXC Technology Full time

    DXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...


  • Melbourne, Australia DXC Technology Full time

    DXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...