IT Service Desk Analyst

2 weeks ago


Melbourne, Australia Australian Bureau of Meteorology Full time

APS Level 5, Ongoing
- $76,783 - $83,683 + 15.4% super
- Melbourne

The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple offices. The IT Service Desk provides a single point of contact for all ICT related requests, incidents including a wide range of end user queries. The IT Service Desk takes an end-to-end view of user support and adheres to ICT best practices aligned to the ITIL framework.

The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information.

Position Description - PDF Opens in new window

Position Description - Word Opens in new window


  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...


  • Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...


  • Melbourne, Victoria, Australia Technology People Australia Full time

    Service Desk Analyst Contract 6 Months- $ Per DayMy client is looking for a Service Desk Analyst to join a busy service desk.Key Skills: Excellent communication experience Service Now experience Ability to have a high first fix rate Must be able to demonstrate professionalismThis role is 6 months and will be hybrid for the right Service Desk Analyst.


  • Melbourne, Victoria, Australia Brennan IT Full time

    Brennan ITWe are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.Benefits of working at Brennan IT:An awesome team of people to work with Flexible working arrangements Opportunity to gain...


  • Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • South Melbourne, Australia Clicks IT Recruitment Full time

    Service Desk Analyst **Commencement**: ASAP **End Date**: February 2024 **Location**: Frankston at least 4 days/week and working from home. **Reports to (Title)**: End User Services Team Leader **Must haves**: - A natural drive for good customer outcomes, be a good communicator, be a self-starter - Seeking someone with experience - Knowledgeable in...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...

  • Service Desk L1

    5 days ago


    Melbourne, Victoria, Australia Brennan IT Full time

    Awesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne.Bullet Points Join Australia's #1 Managed Service Provider Have access to online learning and technical certification bonus Tailored career development plans to suit your aspirationsFull Job DescriptionBrennan ITWe are a national company with a...


  • Melbourne, Victoria, Australia Brennan IT Full time

    Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...

  • Service Desk L1

    2 months ago


    Melbourne, Australia Brennan IT Full time

    Awesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne. Bullet Points - Join Australia's #1 Managed Service Provider - Have access to online learning and technical certification bonus - Tailored career development plans to suit your aspirations Full Job Description **Brennan IT** We are a national...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...


  • Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Melbourne, Australia Profusion Group Full time

    **Company Overview** *** Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team. **Role Overview** *** Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    4 hours ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...


  • Melbourne, Victoria, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.Essential: Minimum of 23 years' experience in an IT support/helpdesk/service desk role...


  • Melbourne, Victoria, Australia Granite Consulting Full time

    Amazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...