Service Desk Analyst
3 months ago
Contract TypeFull time, Permanent
RegionMelbourne (Support Office)
Job FamilySupport Office|Job Category Technology / IT
by08/11 2024
What you'll do
**What we can offer you**
At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.
- Which is why we’ve been**_ accredited as a Great Place to Work for the last five years running, _**and_ _**_for the second year running, listed as one of Australia’s Best Places to Work for 2024_**
**Here’s a taste of just some of our perks**:
- Quarterly bonus scheme
- Two free pairs of glasses each year
- On-site free parking
- Birthday leave, Volunteer leave and Paid Parental Leave
- Health & Wellbeing programs
- Fully funded social club - provides a wide range of activities throughout the year
- So, if you like the sound of working for a company that’s dedicated to improving the lives of both their staff and customers - **_we think you’d look good at Specsavers._**
**The Role & Team**
In your new role as a Service Desk Analyst, you will join a team who pride themselves on both their quick-thinking problem-solving skills, their ability to build great relationships and provide excellent customer service across our business. Reporting into the Service Desk Team Leader, you will provide frontline support to Supply Chain, Retail and Corporate lines of the business.
- Working alongside your team of Service Desk Analysts you will act as the first point of contact for all incidents and requests whilst ensuring customers are updated with progress by maintaining good communication throughout the resolution process.
- To be successful in this position, you will bring at least 2 years of Service Desk experience. You are adept at solving complex tickets, with a high-resolution rate upon first call and are looking for growth in your career
**The essential skills we are looking for**
- 2-3 years of experience in a similar Service Desk Analyst position within a comparable high-volume environment
- ServiceNow exposure and ITIL certification highly desirable
- Strong written and verbal communication skills with a professional telephone manner
- Ability to effectively prioritise and execute tasks in a fast-paced environment
- Proven experience providing exceptional customer service with a “can do” attitude towards problem-solving
**About Us**
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.
Applicants for the role are required to have current working rights as per, relevant government legislation.
- Is this you? Great
-
Service Desk Analyst
1 day ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
Service Desk Analyst
3 days ago
Melbourne, Australia Technology People Australia Full timeService Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...
-
Service Desk Analyst
3 days ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
Service Desk Analyst
4 months ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
7 months ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
2 months ago
Melbourne, Australia Optus Full time**Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...
-
IT Service Desk Analyst
5 days ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Analyst
1 day ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...
-
Service Desk Analyst
5 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...
-
Service Desk Analyst
3 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...
-
IT Service Desk Analyst
7 months ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Service Desk Analyst
4 months ago
Melbourne, Australia Parliament of Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Talent Street Full time**Service Desk Analyst - 3 month contract with possible extensions - Victorian Government Agency - Melbourne** **Responsibilities** - Adhere to ITIL best practices as outlined in the IT’s procedures. - Maintain ownership of logged Service Desk tickets. - Provide 1st and 2nd level support in accordance with agreed service levels. - Assist in the...
-
Service Desk Analyst
7 months ago
Melbourne City Centre, Australia HAYS Full timeService Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....
-
Service Desk Analyst
1 day ago
Melbourne, Australia Woods & Co Recruitment Full timeConvenient Melbourne CBD office location - Established progression plan into a Senior Service Desk Analyst role - Work for one of Australia's preeminent investment and wealth management firms **Woods & Co Recruitment** are on the lookout for a Service Desk Analyst to join our client’s established team **IMMEDIATELY**! This is an unrivalled opportunity to...
-
Service Desk Analyst
7 months ago
Melbourne, Australia Profusion PAC Pty Ltd Full time6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia DXC Technology Full timeDXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...
-
Service Desk Analyst
1 week ago
Melbourne, Australia DXC Technology Full timeDXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...
