IT Service Desk Analyst

1 month ago


Melbourne, Australia Rentokil Initial Full time

Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Port Melbourne. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.
The purpose of the role will be to be the first point of contact for internal customers and providing basic troubleshooting of IT technical issues, or escalating issues accordingly. You will be part of a dynamic team in an ever changing environment that takes pride in providing exceptional customer service.
Reporting to the IT Service Delivery Manager, this role will include the following:

- Responsible for quick resolution of critical IT support issues.
- Responsible to ensure all support requests are logged and tracked in the Service Now Tool.
- Responding to all customers queries in accordance with defined SLA's.
- Providing after hours support as required on a monthly rotation.
- Assist with system administration and asset management tasks

**To ensure your success in this role, you must have**:

- Minimum of 2 years experience working in an IT Help desk environment
- Demonstrated capability supporting Active Directory, Citrix and VmWare.
- Relevant IT qualifications
- Knowledge and understanding of IT systems, their use and applicability in the service industry
- Excellent communication skills, both written and verbal
- Knowledge of Google Suite

About Us
Rentokil Initial is one of the largest business services companies in the world. Listed on the London Stock Exchange, the UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide. In Australia, we employ over 1400 employees across the divisions.
The purpose of the role will be to be the first point of contact for internal customers and provide basic troubleshooting of IT technical issues, or escalating issues accordingly. You will be part of a dynamic team in an ever-changing environment that takes pride in providing exceptional customer service.
If you believe that you have the right skills and experience for this position then APPLY NOW



  • Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Service Desk Analyst

    5 months ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...


  • Melbourne, Victoria, Australia Comcare (Australian Government) Full time

    Job Information Pack**Overview of the Team**The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.**Overview of the Role**The Service Desk Analyst will work closely...

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia Specsavers AU Full time

    Contract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by‍08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...


  • Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia Talent International Full time

    Government Department – Contract until 17th of January 2025 Burwood Location – Working from Home Level 1 IT Support This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment. Key Accountabilities Provide direct customer support via phone, email, instant messaging or...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    2 months ago


    Melbourne, Australia Parliament of Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...

  • Service Desk Analyst

    5 months ago


    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....

  • Service Desk Analyst

    5 months ago


    Melbourne, Australia Profusion PAC Pty Ltd Full time

    6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...


  • Melbourne, Victoria, Australia Comcare Full time

    Job Title: APS4 Service Desk AnalystComcare is seeking a highly skilled and motivated APS4 Service Desk Analyst to join our Technology and Information Management (TAIM) Unit. The successful candidate will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key Responsibilities:Provide timely and effective support to users of...


  • Melbourne, Victoria, Australia ASG Group Full time

    Job DescriptionWe are seeking an experienced Service Desk Analyst to provide exceptional technical support to our internal staff. As the first point of contact for users, you will diagnose and resolve a broad range of technical requests and issues via phone, remote access, email, and face-to-face interactions.Your key responsibilities will include:Providing...

  • Service Desk Analyst

    5 months ago


    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Help Desk / Support - Southeast suburbs - immediate start - 3-month initial contract - with possible extensions - Great govt client Our client is a local government located in the Southeast suburbs who are looking for a passionate and experience Service Desk Analyst to provide IT technical support, answering calls, work...

  • Service Desk Analyst

    5 months ago


    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Deliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...

  • Service Desk Analyst

    5 months ago


    Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Analyst job available | North-West | Permanent North-West | Permanent | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Analyst for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering...


  • Melbourne City Centre, Australia HAYS Full time

    IT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP **Your new company** A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to...


  • Melbourne, Victoria, Australia Comcare Full time

    Job InformationThe Technology and Information Management (TAIM) Unit at Comcare is seeking a highly skilled Service Desk Analyst to join their team. As a key member of the Technology Service Desk team, you will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key ResponsibilitiesProvide responsible, reliable, and...


  • Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Service Desk Analyst

    5 months ago


    Melbourne, Australia Experis Full time

    A local government client **Short Term contract role** Rate - $48/hour - $55/hour + Super (depending on experience and skills) Location - Narre Warren (South Eastern Melbourne) **About the role -** **Skills**: - Degree or diploma in information technology or equivalent qualification is a must - Solid 5- 7 years' experience as a **Service Desk or within...