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Service Desk Analyst

7 months ago

Melbourne, Australia ABN Group Full time

**Service Desk Analyst**:

- 493323
- Melbourne
- Information Technology
- Full-time (Permanent)
- Add to favourites Favourite View favourites

**Our Company**

ABN Group is Australia’s leading construction, property and finance company, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors. We have built more than 80,000 new homes across WA and VIC and we lead the market in every segment from first homes to luxury residences. Our purpose is to deliver the dream of homeownership.

**The Role**

This position is required to deliver 1st and 2nd level onsite and remote IT assistance while also providing prompt and exceptional service to all staff of the ABN Group.
- Accurately identify, investigate, and analyse occurrences of incidents, documenting all relevant information within the centralised toolset
- Assist with the identification, evaluation, and analysis of new process improvement opportunities within the IT Service Desk and other IT Operations teams, focusing on continual service improvement
- Collect, document and present technical and functional requirements for consideration by the management team
- Create and maintain high quality knowledge articles and user training documentation within the ITSM toolset, in support of the tools and\or system deployed by ABN
- Keeping stakeholders up to date with progress and resolution of assigned incidents and service requests

**You**

To be successful in this role, the following qualities and experiences will be considered favourably.
- Excellent written and verbal communication skills and demonstrable customer service skills
- Excellent problem-solving skills and the ability to maintain composure in a fast-paced environment whilst keeping a fun and positive attitude
- Excellent PC hardware and software troubleshooting skills
- Flexible ability to work between the hours of 7:30am and 5:00pm, Monday to Friday
- A working knowledge of the ITIL framework

**Why ABN?**

At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills and a passion for what they do.

Some of our employee benefits include:

- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness programs
- Discounted private health insurance

**What's Next?