Lead Consultant Account Services

2 weeks ago

Sydney, Australia Verizon Full time

***When you join Verizon**

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
*** What you’ll be doing...**

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

As a Lead Consultant Account Services, you will be passionate about customers. Not only will you naturally seek to understand the customer’s business as if it was your own, you will work with the customer to grow and manage that business by using your extensive and instinctive consultation skills. You will be the customer's advocate, internally looking for solutions to customer issues and negotiate on the customer’s behalf to the benefit of both the customer and Verizon. We are looking for people who are customer obsessed and willing to go the extra mile for customer satisfaction.

You will own the relationship with a portfolio of enterprise clients who operate across a variety of industries.
- Advocating for the customer using a deep understanding of their systems, business priorities and strategic direction.
- Protecting and defend annual revenue, and customer base by renewing service agreements with clients at a global minimum of 80% monthly.
- Conducting Customer consultations, where you provide the client with a greater insight into the product features and ROI benefits for clients.
- Completing periodic customer health checks ensuring you are aware of any areas of concerns for your client base and work with internal teams to rectify any issues.
- Growing the customer by establishing upsell leads for internal sales teams to convert.
- Liaising with technical support, accounting and other areas of the business to ensure customer satisfaction
- Working with internal teams on projects that drive customer satisfaction and collaboration.
- Managing the overall account relationship.
***
What we’re looking for...**

You understand customer priorities and can translate them into business plans. As a technical authority in customer systems, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving every day to ensure client satisfaction.

You’ll need to have:

- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant Business to Business work experience.
- Experience in client relationship management / account management.
- Knowledge of customer success processes and managing the client throughout the customer lifecycle

Even better if you have one or more of the following:

- A degree.
- Excellent communication and interpersonal skills, ability to negotiate.
- Experience in working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
- Strong team playing skills, but still be a self-starter - the ability to lead by example.
- Good problem solving skills and the ability to take own initiative.
- Multi-tasking, you may be managing a large customer base with a range of needs.
- Strong business acumen and presence; comfortable communicating at executive/owner level.
- Ability to work in a fast-paced environment, be accepting of change.
- Persistence and motivation.
***
Diversity & Inclusion**

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

**COVID-19 Vaccination Requirement**

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with

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