Lead - Account Manager

2 months ago


Sydney, Australia Freshworks Full time

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities:

You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers Drive expansion through upsell and cross-sell to meet or exceed revenue targets Demonstrating / selling value to key stakeholders within the accounts Build a plan to maximize revenue and customer satisfaction within your accounts Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AMs, Customer Success, Implementations, Billing, Support, deals teams etc. Close large, complex deals involving multiple executive level stakeholders Collaborate with and lead a larger cross functional team to the closure of large complex deals Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling Exceeding activity, pipeline and revenue goals on a quarterly basis Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline Analyze sales/metrics data from your accounts to help evolve your strategy Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact Develop long-term strategic relationships with key accounts Ensuring satisfaction within your accounts

Qualifications

Experience selling to VP or C level executives in companies 7+ years of overall experience in sales. 4+ years of SAAS sales experience/solution based selling experience Experience in driving expanded usage in existing customers Track record of success selling into Mid Market and Enterprise companies Experience managing and closing complex sales-cycles using solution selling techniques Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills. Proven track record of consistent account growth and quota achievement Thorough understanding/experience in related technology in the CRM/EX/CX space Willingness to travel to customer sites as directed by sales management Skilled in virtual presentations, online web demos, remote sales processes Strong interpersonal skills, ability to convey and relate ideas to others Vibrant and energetic attitude, willingness to perform and get things done Bachelor’s Degree/Master’s degree preferred

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.



  • Sydney, Australia Lead Group Full time

    An excellent opportunity for an accounting professional who has experience in Restructuring and Insolvency has become available. One of Sydney's largest and most respectable Insolvency and Restructuring firms has been experiencing a huge amount of growth and has opened an opportunity for a Restructuring Accountant to join the team.They are able to offer...


  • Sydney, Australia Lead Group Full time

    An excellent opportunity for an accounting professional who has experience in Restructuring and Insolvency has become available. One of Sydney's largest and most respectable Insolvency and Restructuring firms has been experiencing a huge amount of growth and has opened an opportunity for a Restructuring Accountant to join the team.They are able to offer...

  • Key Account Manager

    1 month ago


    Sydney, Australia Lead Group Consultancy Full time

    Acidulants, natural antimicrobials, enzymes, fibres, flavours - Hydrocolloids, modified starches, natural colours, vitamin premixes - Spice oleoresins, seasonings, and an array of specialty ingredients **Location: Sydney, Australia** Our client, a leading supplier of high-quality food ingredients, is seeking a motivated and experienced Account Manager to...

  • Assistant Accountant

    4 weeks ago


    Sydney, Australia Lead Group Full time

    The company A leading building and civil construction company, delivering a wide range of services professionally and capably, is looking for an Assistant Accountant with a background in Construction to join their close-knit team environment and are happy to provide support towards further learning, including CPA. The roleThe role oversees the company’s...

  • Account Manager

    1 month ago


    Sydney, Australia Lead Group Consultancy Full time

    Company perks that rival competitors. - Well known and respected in the industry - Career Progression Our client is a Raw Materials supplier that caters to various industry sectors, including personal care, food, industrial, and animal health. They are seeking an experienced Account Manager to join their Sydney team and manage their established client...


  • Sydney, Australia Lead Group Full time

    One of the world's leading independently-owned and managed accounting, advisory and consulting firms, is currently seeking an experienced Accountant to serve as Manager or Senior Manager for its growing Corporate Taxation Division within its Sydney office. By joining the team, you will have the opportunity to work alongside experienced people and develop a...

  • Account Manager

    1 week ago


    Sydney, Australia Lead Group Consultancy Full time

    Manage client relationships effectively - Identify new business opportunities - Achieve sales targets consistently **Company Overview**: My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides...

  • Account Manager

    7 days ago


    Sydney, Australia Lead Group Consultancy Full time

    Manage client relationships effectively - Identify new business opportunities - Achieve sales targets consistently **Company Overview**: My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides...

  • Account Manager

    1 week ago


    Sydney, Australia Lead Group Consultancy Full time

    Established and reportable company - High achieving sales culture - Winner of Employer of Choice Awards Join a prestigious, growing organization with a rich history since the early 1900’s! Our client is a knowledge-based agency and distribution business, renowned for importing and supplying a unique portfolio of specialty chemical additives. They are...

  • Account Manager

    2 weeks ago


    Sydney, Australia Lead Group Consultancy Full time

    Must have Food Science Degree - Must be a strong communicator with a passion to break into sales. **The Company** We are a Food Ingredient distribution company, well known and respected in the industry. Due to growth, we now seek an Account Manager for our thriving Food & Beverage Portfolio in Sydney. **The Role**: - With the professional sales training...

  • Financial Accountant

    3 weeks ago


    Sydney, Australia Lead Group Full time

    The company An award-winning Tier 2 Construction Company is looking for a Financial Accountant with a background in Construction to join their close-knit team.Based in Sydney, this company as an excellent reputation in their industry of New Build Commercial and Multi-unit residential projects up to $50 million in Value.  The roleThe role oversees the...


  • Sydney, Australia Lead Group Full time

    The company An award-winning Tier 2 Construction Company is looking for a Financial Accountant with a background in Construction to join their close-knit team.Based in Sydney, this company as an excellent reputation in their industry of New Build Commercial and Multi-unit residential projects up to $50 million in Value.  The roleThe role oversees the...


  • Sydney, Australia Lead Group Consultancy Full time

    Evolve with a market leader - Plan and implement sales strategies to covert sales orders - Developing sales plans and co-ordinating marketing strategies **The Company**: *** My client is a major player in the distribution of Raw Materials used in Food & Beverage production across Australia and NZ. Due to an expansion in their principles, they now seek an...


  • Sydney, Australia Lead Group Consultancy Full time

    Evolve with a market leader - Plan and implement sales strategies to covert sales orders - Developing sales plans and co-ordinating marketing strategies **The Company**: *** My client is a major player in the distribution of Raw Materials used in Food & Beverage production across Australia and NZ. Due to an expansion in their principles, they now seek an...


  • Sydney, Australia Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Sydney, Australia EML Group Full time

    Lead Key Account Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...


  • Sydney, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Accounting Lead

    2 weeks ago


    Sydney, New South Wales, Australia Randstad Australia Full time

    Are you a Lead Accountant or Manger working in public practice and looking to make a move?Randstad has partnered with a growing international professional services SME who are seeking a new Lead Accountant / Manager to look after their Australian side of the business. You will ideally have experience working as a tax agent servicing SME clients. Exposure to...

  • Accounting Lead

    3 weeks ago


    Sydney, New South Wales, Australia Randstad Australia Full time

    Are you a Lead Accountant or Manger working in public practice and looking to make a move?Randstad has partnered with a growing international professional services SME who are seeking a new Lead Accountant / Manager to look after their Australian side of the business. You will ideally have experience working as a tax agent servicing SME clients. Exposure to...


  • Sydney, Australia Lead Group Full time

    Insolvency and Restructuring Manager One of our clients is looking for an Insolvency and Restructuring Manager based in Sydney. In addition to being an integral part of their team, you’ll have the opportunity to have a significant impact on the business.In this position, you will manage, execute and complete client engagements with responsibility for...