Account Consultant

2 weeks ago

Sydney, New South Wales, Australia REA Group Full time

Account Consultant

We're REA

REA Group ) is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Residential and Commercial team is the driving force behind our flagship site, . When you join the ResComm team, you join a cross-functional group of folk representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. With being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

What the role is all about

The Account Consultant supports the Residential Sales team in the following ways:

  • Be the primary contact for a territory of customers serviced primarily by phone and video conferencing for both proactive and reactive sales
  • Responding to consumer enquiries – via phone and email - in a professional and timely manner
  • Identify and close new opportunities in SPOT and protect existing customer relationships to achieve product and customer sentiment targets
  • Focus on product targets within defined territory, by managing retention and selling solutions not products to customers and by monitoring customer usage
  • Responding to consumer enquiries – via phone, email and fax - in a professional and timely manner
  • Participate in gap fill initiatives to ensure target achievement
  • Minimise customer downgrades and cancellations (office closures excluded)
  • Identify sales opportunities for other REA services, e.g. Media, Developer, Commercial etc and engage specialist sales resources as required to achieve the revenue targets
  • Create dependence of agencies and agents on the services and training that REA provides
  • Develop a systematic approach to the ongoing education and training of customers remotely
  • Encourage participation in Advantage where appropriate
  • Actively promote the use of REA services, tools and resources across the territory customer base
  • Ensure that the quality of property listings meets the Acceptable Use Policy
  • Ensure relevant performance data, analysis, reporting and leads is delivered to customers in a timely and convenient manner
  • Ensure reporting and tracking of leads to customers
  • via phone and email, with the ability to build relationships with customers remotely

Who we're looking for

  • Someone with a few runs on the board - Proven sales experience and evidence of achieving sales targets essential
  • Knowledge of property and marketing methods helpful
  • Advertising and online experience highly desirable
  • Intermediate Microsoft Office skills
  • Previous use of CRM systems
  • Looks at tricky situations through a solutions-focused lens
  • Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one)

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

  • A hybrid and flexible approach to working -
  • Flexible parental leave offering for primary and secondary carers
  • Programs to support mental, emotional, financial and physical health & wellbeing
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
  • Hack Days so you can bring your big ideas to life
  • Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?


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