UBER Direct Merchant Operations Manager

6 months ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

Uber Direct provides Uber's market leading delivery network and capability to be leveraged by merchants through their own ecommerce channels. The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia and we are looking for someone to join the ANZ Uber Direct Operations team. As a relatively new product for Uber we are scaling quickly, innovating fast and building out a new proposition for ourselves and our partners. Uber Direct will change the way consumers shop in ANZ bringing a new level of convenience and reliability that helps people get almost almost anything where and when they want.

**About the Role**

In this role you will be responsible for Merchant Operations and you will champion the voice of our merchant partners. It will be your role to ensure we deliver an outstanding merchant experience across all touchpoints throughout the entire lifecycle. Your day to day will be spent working with the product team to launch new capabilities, building new processes and optimizing existing ones, leveraging data to identifying improvement opportunities, and managing merchant operations.

**Your Impact in Role**:

- Develop new processes and optimize existing one to improve the merchant experience - this includes improving the onboarding experience to ensure merchants can sign up with mínimal friction
- Own the merchant experience product roadmap - this involves supporting global and regional teams with the implementation and rollout of new product features and capabiltiies
- Monitor operational performance of Uber Direct, identify opportunities for improvement and manage projects
- Work closely with cross functional teams (e.g. Support, Billing & Collections, Partner Engineering, Legal and more) to deliver a seamless merchant experience
- Support the operations team with the day-to-day management of the Uber Direct product

**The Experience You'll Bring**:

- A proven track record - You'll have 3+ years of business management, consulting or operations experience in a dynamic environment. Previous experience in last-mile (shipper or carrier side) or general logistics is a plus, but not required
- A self-starter who thrives on solving complex problems: Launching a new business isn't easy, and there are a lot new challenges to solve
- Proactivity - A willingness to deeply understanding all aspects of the merchant experience, you are always looking for continuous improvement opportunities and you are able to build, optimize and improve processes to achieve better results with less
- Strong stakeholder management skills to work cross functionally and build effective relationships in a fast-paced working environment
- Strong operational and data analytical aptitude
- Commercial and business acumen - You have a strong understanding of how businesses and organizations work together to achieve their goals

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