Consumer Strategy

6 months ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team **UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. **#GoGetIt **embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About the role**

Come drive growth in a fast paced, dynamic business. Uber Eats is the easy way to get the food you love delivered. Consumers are at the centre of everything we do.

The role is part of the Consumer Engagement squad which sits within the Consumer Strategy & Operations team. You will be responsible for leading projects and campaigns that aim to increase user engagement and retention, and represent the voice of consumers in key cross functional forums in order to improve the consumer experience. You will use consumer insights to help set the strategy and work with team members in our Mechant, Marketing, and Marketplace teams to execute initiatives and bring the strategy to life. You will have end-to-end ownership of key initiatives including data analysis, solution design and execution.

We are looking for a strong problem solver who is excited to both grapple with strategic questions and to roll-up their sleeves to get stuff done. Consumer engagement is an extremely cross-functional area, so collaboration, communication, and initiative are key to success in the role.

**Your Impact in Role**
- Own strategy and execution of consumer engagement initiatives aimed at making Uber Eats more people's first choice for more meal occasions
- Partner closely with XFN teams (namely merchant & marketing teams) to design, execute, and optimise offers campaigns
- Translate data into actionable insights and continuously iterate on campaign design and construct to improve performance
- Understand consumer needs and pain points, and seek ways to address them through our product/offering
- Perform analysis to inform recommendations on key strategic questions, and present to senior stakeholders

**The Experience You'll Bring**
- Quantitative degree with operational and analytical experience gained in a tech company, strategy consulting, finance, or consumer growth experience in a fast-paced environment
- Customer-centric thinking and a continuous improvement mindset, exposure to consumer businesses a bonus
- Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, plan and prioritise work streams across multiple projects and complete tasks with a high attention to detail

**What's in it for you?**
**Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber, **#OneUber **.

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