Enterprise Strategy

6 months ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team **UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. **#GoGetIt **embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About the role**

This role will work closely with the Enterprise Strategy & Operations Lead to support strategic, growth and operational initiatives for Enterprise. The role will be accountable to lead/manage our Enterprise Support channel - 4 x customer-facing FTEs located in the Manila COE and who support across all Key Account and Enterprise brands. The role will also be required to understand the day to day operations of our business and work cross functionally to drive process and other improvements that will benefit the overall Merchant and Sales team experience (e.g. Onboarding, CRM, etc.) and be the conduit between Enterprise and cross functional teams on Global/Regional initiatives that impact Enterprise. Given the scale and nature of these brands, this role has the opportunity to have a significant impact in improving consumer experience, reducing cost and driving restaurant loyalty.

**Your Impact in Role**
- Advance the strategic priorities of Enterprise by coordinating performance improvement projects and driving initiatives to increase top and bottom line growth and operational excellence
- Identify opportunities to improve restaurant experience and success on the platform, working cross functionally with regional and global counterparts
- Own and manage the Enterprise Support channel to ensure a world-class customer service experience for our Enterprise partners
- Input into and coordinate the implementation of global and regional initiatives on behalf of/in conjunction with the Enterprise team

**The Experience You'll Bring**
- **Consistent track record of solving complex problems **, which you will have built by leading projects with a large set of stakeholders and designing and optimisation of processes in a fast-paced ever-changing environment. (i.e. management consulting, investment banking, operations / compliance / risk management experience in hyper growth companies)
- **Strong analytical capabilities and data acumen **. You are a natural at sourcing qualitative and quantitative data to help define problems and solutions clearly. You are at ease working in Excel/Sheets and might even have experience querying for data using SQL.
- **Strong implementation skills and attention to detai **l. You are equally at home implementing ideas as you are at developing them. You go to extensive lengths to make sure things do not fall through the cracks. You have a habit of double checking and documenting your work.
- **Strong verbal and written communication **. You can craft a compelling business case, and pitch it to senior business leaders, confidently telling a data backed story that helps secure buy in.

**What's in it for you?**

Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber, **#OneUber **.

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