Service Coordinator(Scheduler)

5 months ago

Osborne Park, Australia Home Instead Full time

Home Instead Perth and Southwest is a national provider of high-quality in-home care for older Australians. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

We pride ourselves of the reputation we have developed in the aging community from those who have experienced our services and remain true to core values of care delivery. We aim to match our carers and clients through skills required and personality profiling, whilst offering consistency in day and time of services. We have a family approach to our employees and have a great team culture.

**About the role**:
Who said aged care jobs are just for carers. There are many varied office roles within the operations of a community care business. With continued growth we now have an opening for a Service Coordinator. The main function of this role is problem solving, with a positive customer service approach, along with using a rostering software tool to pair our valued clients with a well-matched carer.

We currently have two openings, one on a fixed term for 18-20 months and the other is permanent. Both positions are full time on a roster that covers hours between 7.30am and 5pm.

You would be working as part of a team and providing excellent support to our Care Service Coordinators and our CAREGiver team. (This role will also cover on call on some weekday nights and weekends on a rostered basis).

If you have previous experience in scheduling or are currently working in aged care and looking for your next step, with good administration skills and enjoy tackling problems to ensure all the puzzle pieces fit, then we would love to hear from you.

As Service Coordinator you will:

- Coordinate your own allocated regional area whilst working within a Service Coordinator team.
- Allocate client services and CAREGiver schedules to ensure clients receive their preferred service time and day
- Manage and action daily incoming change requests of client services accordingly
- Provide high level of customer services to clients and CAREGiver’s via multiple communication channels
- Develop close relationships with clients and their families
- Work closely with Care Coordinators and Care Advisors regarding new clients and current client service needs
- Liaise with our CAREGiver’s, supporting with roster and service information, providing consistency with clients by matching CAREGiver’s to individual clients.
- Ensure shifts are covered and vacant shifts to due CAREGiver unavailability are filled as soon as possible

**Qualifications & experience (Selection Criteria)**
- Experience in scheduling (for the care industry preferred) or a good understanding of what a scheduler does.
- Previous knowledge of the aged care industry would be advantageous.
- High-level administration skills with the ability to work across multiple platforms and with accurate data entry skills.
- Ability to work in a fast-paced environment, utilizing time management skills
- Excellent communication and problem-solving skills.
- Ability to multitask and work at a fast pace
- Be Self driven and proactive but also able to work closely and as part of a team.
- Good, clear telephone voice and excellent customer service skills

**Benefits**
- Great job satisfaction where you a making a difference to older people living in the community
- Full training provided
- Competitive salary
- Supporting the local community
- Working as part of a team passionate about person centered care

**How to apply**:
Please note: We will be commencing with shortlisting immediately. We reserve the right to close the position without notice.

**Job Types**: Full-time, Contract

**Salary**: $67,000.00 - $68,500.00 per year

Schedule:

- 8 hour shift
- On call

Application Question(s):

- Do you currently have scheduling experience?
- How many years of customer service experience do you have?
- Do you have aged care experience?

Work Authorisation:

- Australia (required)

Ability to Commute:

- Osborne Park, WA (required)

Work Location: In person

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