Scheduler

4 weeks ago

Melrose Park, Australia Sunterra Solar Full time

**About us**

We are South Australia’s No.1 solar and battery company providing green and affordable solar energy solutions to homes and businesses across Australia. We are proud to be an Approved Solar Retailer with the Clean Energy Council. Our company culture is built on team work, collaboration, and a passion for delivering long term product/services to our customers.

**Qualifications & experience**
- High school diploma or equivalent; associate or bachelor's degree in Electrical Engineer field is preferred.
- 1-3 years of experience in a scheduling or customer service role.
- Strong technical knowledge and experience with a range of products, services, and technologies.
- Ability to work well under pressure, handle multiple tasks simultaneously, and prioritise the workload.
- Excellent planning mindset.
- Proficiency in using computer systems and software, including customer relationship management systems and databases.
- Ability to work independently to make decisions and solve problems
- Experience in solar systems is preferred but not required

**Tasks & responsibilities**
- Follow up on all the approvals required for each job.
- Coordinating the daily schedules for installers.
- Respond to customer inquiries in a timely and professional manner, and provide clear and concise explanations of technical issues.
- Document customer interactions in our database, including details of technical issues, solutions provided, and customer information.
- Keep up-to-date with new products, services, and technologies, and attend training sessions as needed.
- Maintain a positive and professional demeanour at all times, and provide excellent customer service to all customers and installers.
- Follow established policies and procedures, and comply with all regulations and standards.
- Monitoring the progress of schedules, making changes and adjustments to ensure optimal efficiency.

**Benefits**
- Competitive salary package and annual bonus.
- Training and development opportunities: we provide opportunities for employees to improve your skills and advance in your careers.
- Employee discounts: we provide discounts to our products or services.
- Employee recognition programs.
- Positive and inclusive company culture.

Pay: $60,000.00 - $65,000.00 per year

Application Question(s):

- How many years do you have as a Scheduler?

Work Location: In person

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