Operations/administration Coordinator
4 months ago
At Perth Detailing Centre, we pride ourselves on delivering exceptional services in the field of Vehicle Detailing and Protection. As a leader in our industry, we are seeking a dynamic and highly organised individual to join our team in this newly created position as an Operations/Administration Coordinator. This role is pivotal in ensuring the seamless functioning of our operations department, contributing to overall efficiency, productivity, and client satisfaction.
**Responsibilities**:
As the Operations/Administration Coordinator, you will be responsible for:
**Team Support**:
- Assisting the sales team with incoming leads.
- Performing detailed quotes within our quoting system.
- Ensuring all team members are onboarded according to our HR system.
- Managing the flow of photo and video content between teams and the marketing department.
**Sales and Budget Management**:
- Collaborating with the Sales department to achieve monthly sales targets.
- Conducting regular team huddles to strategize and reach budget goals.
**Personnel Management**:
- Recruiting, selecting, training, and managing employees.
- Communicating job expectations, planning, monitoring, and reviewing job contributions.
- Coaching, measuring, and addressing employee performance.
- Ensuring a safe and healthy work environment and enforcing standards and procedures.
**Operational Excellence**:
- Implementing best practices and customer-centric standards.
- Analysing process workflow, space requirements, and equipment layout; implementing changes.
- Reviewing and approving operational invoices and ensuring timely payments.
- Overseeing vehicle inspections, quoting, time and motion, quality live scheduling, and stock management.
**Client Relations**:
- Managing relationships with key clients.
- Serving as the primary point of contact for customer issues, accidents, and mishaps on-site.
- Identifying and assisting the team in replicating the quality performance of the team.
- Proactively addressing and resolving problems and complaints, contributing to continuous improvement.
**Who You Are**:
- Confident and well-presented.
- Fluent in English, both spoken and written.
- Extremely well-organised with a problem-solving mindset.
- Positive attitude and conflict management skills.
- Good time management and dependability.
- Computer literate, CRM experience preferred.
- Experience in scheduling is a plus.
- Deadline-oriented with strong reporting skills.
- Car/caravan enthusiast is advantageous
**What We Offer**:
In return for your dedication and contributions, we offer:
- Discounted detailing and protection services for your car.
- Team bonding nights and a great team environment.
- Hot/cool drinks and snacks in the staff room.
- A family-like working environment.
- Continuous training and development opportunities.
- Uniform provided.
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
Ability to commute/relocate:
- Osborne Park, WA 6017: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administration: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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