Customer Service Coordinator
3 months ago
Barbagallo is seeking and experiend Customer Service professional to join our team in Osborne Park.
**About you**
Your professional, calm demeanour will enable you to effectively assist customers with all of their enquiries.
**Key Responsibilities**
- Meet and greet customers visiting the Bespoke showroom
- Answer incoming calls to the Bespoke sales and service department
- Conduct sales & service follow-up calls
- Enter all feedback into customer database
- Monitor manufacturer surveys
- Coordinate service retention campaigns
- Input service entries
- Filing repair orders
- Update customer database
- Assist with the coordination of customer gifts
- Reception cover when required
- Other administrative duties as required by the Service and CRM Managers to support the service and CRM department.
**Requirements of the position**
- At least 2 years’ experience in a customer service role
- Experience in the automotive industry or with luxury brands preferred.
- Professional corporate presentation
- A confident phone manner and well developed communication skills
- Excellent written communication skills
- Ability to self-manage your own work and multitask
- Able to work with mínimal supervision
- Experience operating a multi-line switchboard
- Microsoft Excel experience essential
- Pentana/ERA Power preferred
- Permanent Australian residency
- Monday - Friday 8.00am - 4.30pm
We respectfully as Recruitment Agencies to refrain from contacting us regarding this role
Pay: $60,000.00 - $66,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
**Location**:
- Osborne Park, WA 6017 (preferred)
Work Location: In person
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