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Aboriginal Complaints Support Officer

3 months ago

Melbourne City Centre, Australia Victoria Police Full time

This position is designated for Aboriginal and/or Torres Strait Islander people under section 12 Special Measures of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

**About the role**:
As an Aboriginal Complaints Support Officer, you will utilise your contemporary knowledge of Aboriginal and Torres Strait Islander history and culture to contribute to the development, implementation and ongoing improvements of the Victoria Police complaint handling service for Aboriginal and Torres Strait Islander people. This is an extraordinary opportunity to improve outcomes for Aboriginal and Torres Strait Islander people.
Working with a small team of senior police officers, you will provide support to the Professional Standards Command on cultural matters likely to impact their interaction with Aboriginal and Torres Strait Islander people as victims and complainants. This role is most suitable for an experienced professional who has a passion for providing culturally safe support and improving the outcomes for others.
Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

**Your duties will include**:

- Maintain contemporary knowledge of ongoing and present-day themes and issues that impact Aboriginal and Torres Strait Islander people including legislation, Victoria Police policies, procedures and delivery practises;
- Provide strategic insights to enhance the Victoria Police complain handling process for Aboriginal and Torres Strait Islander people who are victims, or complainants and provide culturally safe support referrals;
- Develop tools and products, that promote, educate and strengthen understanding of the Victoria Police complaints process for Aboriginal and Torres Strait Islander people;
- Establish and maintain positive partnerships with existing networks and key stakeholders from the Aboriginal and Torres Strait Islander communities and organisations;
- Support the Professional Standards Command and Police Conduct Unit to deliver on workplace outcomes.

**As the successful applicant, you will**:

- Understand the relevancy of legislation, policies and procedures to accomplish service delivery;
- Contribute to the development of plans, strategies and team goals;
- Build and maintain positive stakeholders partnerships for working cooperatively;
- Present facts, logic and reason to successfully persuade and influence others;
- Recognise the sensitivity or confidentiality of information and follows legislation and policy;
- Be of Aboriginal and Torres Strait Islander descent or identify as an Aboriginal and Torres Strait Islander.

**Requirements and relevant information**:

- The positions will be based in the Victoria Police Centre, 311 Spencer Street, Docklands.
- While this position will has a nominated usual place of work, the position may be required to work at other locations, in accordance with the provisions of the relevant Victorian Public Service Agreement.
- The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
- Resume
- Application form

Applications close midnight, Sunday 25 February 2024.

**About Us**:
Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year.
At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.