Current jobs related to Complaints Officer - Melbourne City Centre - Charterhouse
-
Complaints Assessment Officer
2 weeks ago
Melbourne City Centre, Australia Victorian Inspectorate Full timeThe position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations...
-
Complaints and Investigations Officer
4 weeks ago
Melbourne City Centre, Australia Architects Registration Board Full timeThe Architects Registration Board of Victoria (ARBV) is a self-funding statutory authority which has as its primary responsibilities the registration of architects and approval of architectural companies/partnerships, the regulation of the professional conduct of architects (including complaints) and the regulation of prescribed terms linked to the practise...
-
Complaints Officer
4 weeks ago
Melbourne City Centre, Australia Victorian Ombudsman Full timeFixed Term 12 months - VPS4, $95,102 - $107,905 per annum - 11.5% superannuation **The Organisation**: The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the...
-
Manager, Complaints
3 weeks ago
Melbourne City Centre, Australia Victorian Inspectorate Full timeJob Overview The position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework. The Complaints team...
-
Complaints Management Complaints Officers
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeThe Australian Federal Government Department has several openings for experienced individuals. **Your new company** A Federal Government Department that helps empower and support Australians all across the country. **Your new role** - Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording...
-
Complaints and Feedback Officer
4 weeks ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeRespond to Complaints and feedback from victims of crime - Ongoing position - VPS3: $74,580 - $90,558 + superannuation The Department of Justice and Community Safety are seeking a Complaints and Feedback Officer to join the new Victims of Crime Financial Assistance Scheme. This role maintains records of incoming complaints, recommendations, and resolutions,...
-
Melbourne City Centre, Australia Court Services Victoria Full timeA unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards...
-
Complaints Handling
3 weeks ago
Melbourne City Centre, Australia HAYS Full timeAPPLY NOW! BIG 4 CONSULTING FIRM- COMPLAINTS ROLE **Your new company** Looking for an exciting opportunity to work for a Big 4 consulting firm located in the heart of Melbourne's CBD? As a Complaints Handling Specialist, you will be part of a global leader in professional services, delivering innovative solutions to some of the world's biggest challenges. -...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeLeading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...
-
Complaints Officer
4 weeks ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...
-
Intake & Enquiries Officer (Vpsg3)
2 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Health Complaints Commissioner **Salary**: $72,751 - $88,336 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/490597 The office of the **Health Complaints Commissioner (HCC)** is an independent office established under the Health Complaints Act 2016 to provide health...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeExciting Government Opportunity! **Your new company** Is a Government agency committed to assisting vulnerable communities. **Your new role** **BASED IN BROADMEADOWS** - Managing complaints from the community, including recording, resolving and referring as needed. - Ensuring deadlines are met. - Coordinating correspondence. - Supporting day-to-day...
-
Complaints Officer
2 weeks ago
Melbourne, Australia Civica UK Ltd Full timeAn exciting Permanent role is available within CJS as a full-time **Complaints Officer** This role is full time permanent role and Internal role. As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence. You will need to clearly...
-
Complaints Officer
2 weeks ago
Melbourne, Australia Mercer Full time**Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...
-
Intake & Enquiries Officer
3 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Health Complaints Commissioner **Salary**: $76,817 - $93,275 Occupation: Regulatory Governance and Compliance Reference: VG/HCC00711690/00490596 The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC...
-
Resolutions Officer, Intake
2 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...
-
Complaints Officer
3 days ago
Melbourne, Australia Link Group Full time**Overview** Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity. **Key Accountabilities and...
-
Complaints Officer
4 weeks ago
Melbourne, Australia Office of the Ombudsman Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Office of the Ombudsman Victoria **Salary**: $95,102 - $107,905 Occupation: Regulatory Governance and Compliance Reference: VG/SF/ER/1818905 The role is responsible for receiving inbound contact from the public via a variety of digital channels, undertaking initial research, making...
-
Complaints Resolution Officer
3 weeks ago
Melbourne, Australia Cbus Full timeComplaints Resolution Officer **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund...
-
Resolutions Officer
6 days ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Health Complaints Commissioner **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/1774210 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all...
Complaints Officer
1 month ago
**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**:
- **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**:
- **Initial 3 month contract | CBD location**
You will be working for a leading transport provider in Melbourne CBD. You will be responsible for managing a complaints caseload and investigating complaints in a timely manner providing exception customer service.
**Responsibilities will include**:
- Investigate all issues thoroughly and liaise with various business units to ensure a satisfactory outcome
- Respond on Ministerial, government and Public Ombudsman queries as required.
- Ensure you are restoring passenger confidence and appropriate follow up actions have taken place.
- Meet and exceed weekly individual and team targets for cases closed telephone resolutions and internal/external escalations.
**You will have the following**:
- Previous experience in complaints environment
- Highly developed written and verbal communication skills
- Intermediate knowledge of the MS office suite including Word, Excel and Outlook
- Ability to think ahead, proactively make decisions and problem solve
- Proven experience working in a busy environment
- Be hard-working, punctual, and organized
- Work effectively and autonomously to specific deadlines while maintaining a high level of accuracy
- An aptitude to grow and learn
**Benefits**:
This company offer a collaborative working culture with a diverse workforce, a commitment to equity and a flexible environment. Safety and zero harm are at the heart of their values.
**Please note you will need to obtain a police check for this role before commencing this role.**
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.
