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Aps5 Complaints Officer

7 months ago

Melbourne City Centre, Australia HAYS Full time

Leading Disabilty Agency

**Your new company**

Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level

We are seeking a professional with experience handling complaints guided by legislation, policies, procedures, standards, methodologies and precedents.

**Your new role**

You will be responsible for;
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**What you'll need to succeed**

Applicants will additionally need to demonstrate;
- Australian Citizenship
- Ability to prioritise workload.
- Excellent time management and communication skills.

**What you'll get in return**

This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency.

You will be given training, ongoing support via a mentor and a highly competitive pay rate at $55.24p/h + Super per hour.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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