Complaints and Feedback Officer

Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/1801384 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**: - **Initial 3 month contract | CBD location** You will be working for...

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations...

The Architects Registration Board of Victoria (ARBV) is a self-funding statutory authority which has as its primary responsibilities the registration of architects and approval of architectural companies/partnerships, the regulation of the professional conduct of architects (including complaints) and the regulation of prescribed terms linked to the practise...

The Australian Federal Government Department has several openings for experienced individuals. **Your new company** A Federal Government Department that helps empower and support Australians all across the country. **Your new role** - Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording...

Fixed Term 12 months - VPS4, $95,102 - $107,905 per annum - 11.5% superannuation **The Organisation**: The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the...

**The Role** The Customer Feedback Officer is responsible for ensuring high quality customer service through the management of media threats, critical incidents and managing the resolution of customer complaints, within given timescales. You will deliver a high standard of customer service to all customers whilst driving the resolution of customer...

**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...

**Overview** Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity. **Key Accountabilities and...

Job Overview The position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework. The Complaints team...

APPLY NOW! BIG 4 CONSULTING FIRM- COMPLAINTS ROLE **Your new company** Looking for an exciting opportunity to work for a Big 4 consulting firm located in the heart of Melbourne's CBD? As a Complaints Handling Specialist, you will be part of a global leader in professional services, delivering innovative solutions to some of the world's biggest challenges. -...

A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards...

Utilise your management expertise to provide support and advice to the Police Racing Victims and Coordination branch - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 6: $134,593 - $180,115 plus superannuation. **About Us**: An exciting new role exists at the Racing Integrity...

Location: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Occupational Health and Safety, Medical, Nursing Reference: 20358 **ABOUT THE **ROLE**: **Summary of the role**:The Applicant will provide a seamless approach to...

**About the role**: - The Manager, Complaints and Correspondence leads a small team responsible for complaints management across the department. The responsibilities of the role include carriage of complaints management policies and systems, implementation of demand management procedures to manage workload as well as continuous improvement of the...

A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in a hybrid work environment where development and well-being is a high priority. The role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of...

**Work type**: Fixed term Full time, Secondment **Location**: VIC- Melbourne CBD **10 Month Fixed Term Opportunity** Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework. **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

Exciting Government Opportunity! **Your new company** Is a Government agency committed to assisting vulnerable communities. **Your new role** **BASED IN BROADMEADOWS** - Managing complaints from the community, including recording, resolving and referring as needed. - Ensuring deadlines are met. - Coordinating correspondence. - Supporting day-to-day...

**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **Secondment Until End of September** Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework. **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference...

**Work type**: Permanent Full time **Location**: Aust - VIC Metro **About the role: - 5-Month Secondment** Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework. **Accountabilities**: - Read and review customer complaints to allocate the data into categories for...