Complaints and Feedback Officer

Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/1801384 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**: - **Initial 3 month contract | CBD location** You will be working for...

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations...

**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...

Fixed Term 12 months - VPS4, $95,102 - $107,905 per annum - 11.5% superannuation **The Organisation**: The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the...

The Australian Federal Government Department has several openings for experienced individuals. **Your new company** A Federal Government Department that helps empower and support Australians all across the country. **Your new role** - Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording...

Location: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Occupational Health and Safety, Medical, Nursing Reference: 20358 **ABOUT THE **ROLE**: **Summary of the role**:The Applicant will provide a seamless approach to...

A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in a hybrid work environment where development and well-being is a high priority. The role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of...

Leading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...

This is a key role in the Complaints team at the Department of Justice and Community Safety, Victoria, where you'll manage a caseload of complaints and public interest disclosures in accordance with the Service Charter, complaint handling framework, and relevant statutory framework.As a Senior Complaints Officer, you will be responsible for assessing a...

Exciting Government Opportunity! **Your new company** Is a Government agency committed to assisting vulnerable communities. **Your new role** **BASED IN BROADMEADOWS** - Managing complaints from the community, including recording, resolving and referring as needed. - Ensuring deadlines are met. - Coordinating correspondence. - Supporting day-to-day...

**About the role**: - The Manager, Complaints and Correspondence leads a small team responsible for complaints management across the department. The responsibilities of the role include carriage of complaints management policies and systems, implementation of demand management procedures to manage workload as well as continuous improvement of the...

THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Office of the Ombudsman Victoria **Salary**: $95,102 - $107,905 Occupation: Regulatory Governance and Compliance Reference: VG/SF/ER/1818905 The role is responsible for receiving inbound contact from the public via a variety of digital channels, undertaking initial research, making...

australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...

australia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...

12-month contract | Broadmeadows | $43 per hour | Multiple roles available | Hybrid **Your new company** Operating from Broadmeadows, this Federal Government organisation are seeking multiple APS4 Complaints Officers to join their team in a full-time capacity, in a 12-month contractual basis. They are seeking suitable professionals who hold the ability to...

Complaints Officer RoleHiTech Group is seeking a Complaints Officer to assess and monitor complaints and other regulatory intelligence in a high-profile government department.Key responsibilities will include managing and resolving a caseload of complaints, monitoring incoming reports, and escalating high-risk or complex complaints to line managers and...

australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers...

Our client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families. **About the Role**: We are seeking a skilled APS5 Complaints Officer to...